We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary/Mission:
Is yourpassionhelping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you!
The Healthy Outcomes Team is a health advocacy team looking fordedicatedfriendly colleaguesto helptheMedicaidpopulation learn about and complete important health screeningsand activities.
As aHealth Advocateon the Healthy Outcomes Team, you will interactwith memberstelephonicallyto inspire healthy behaviors. Ourgoaloneachcallis togive everymember a clear understanding oftheirbenefits for specific screenings,medications, activities, and follow up care.
You will talk toprovidersand memberstoassistwithimportant health serviceslikesettingappointments, fillingmedications,andprovidingresources to improve Star health outcomes.
Your key responsibilities are:
Inbound and outbound calls to membersand providers to helpschedulingserviceslikehealthcare visits,screenings, vaccinations, or medication refills.
Ability to work independently, apply critical thinking skills when needed, multitask with ease, anddemonstrateprofessionalism in all interactions.
Preferred Qualifications:
Experience withbehavior change
Experience working in mental health background
Experience working in community health
Education and Certification Requirements:
All applicants must have adequate internet speeds and willbe requiredto HARD WIRE their computer into their modem for this position.
Training is expected to last 4 weeks, is virtual, andmaybe ta different shift than the candidate is hired to work (this change would be temporary until training is complete).
Applicants must reside in KY, LA, VA, and IL and have the ability to work one of the following shifts
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/14/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
