Introduction
Managers thrive with us! HCA Healthcare is one of the nation’s leading providers of healthcare services, comprising of over 180 hospitals and about 2,000 sites of care in 21 states and the United Kingdom. We are looking for a(an) Lead RN Patient Logistic Center for our HCA Florida Memorial Hospital team where excellence creates excellence.
Benefits
HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has expanded our influence across the healthcare industry by investing $3.5 billion in capital improvements in recent years. Do you want to be an influencer in healthcare? Apply for our Lead RN Patient Logistic Center role today!
Job Summary and Qualifications
- Oversees daily operations consistent with the departmental goals
- Monitors orientation of new staff through collaboration with preceptor
- Completes initial review of service inquiries and recoveries and communicates results with TC leadership
- Serves as the primary point of contact (while on duty) in the absence of TC leadership
- Assists management with scheduling and covering open shifts
- Responsible for QA/QI of data, phone calls, and reports
- Assists with staff communication, provides updates and maintains standards
- Strives to improve current operations by identifying inefficiencies
- Meets with leadership regularly to effectively communicate and resolve issues
- Works as a liaison between staff and leadership
- Maintains the Transfer Center documentation system by updating locations and providers as required
- Exercises good judgment in the absence of detailed instructions or in an emergency situation
- Sets a good example for staff by adhering to all office policies and maintains a positive attitude
- Brings problems or issues to leadership’s attention in a timely manner
- Plays a vital role in emergency operations
- Assists in data collection, monitoring, evaluation and analysis of data
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- All other duties as assigned
- Monitors the call queue for the Transfer Center
KNOWLEDGE, SKILLS & ABILITIES:
- Proficient in job responsibilities of transfer coordinator
- Proficient in job responsibilities of a centralized patient placement coordinator
- Strong working knowledge of all EMTALA regulations
- Prior customer service experience
- Knowledge of patient transfer related state and federal regulations
- Excellent communication and interpersonal skills including the ability to communicate with employees, clients, and others
- Ability to set and follow priorities
- Character to maintain strict confidentiality
- Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situations
- Knowledge of basic hospital services
- Ability to multi-task with multiple computer systems
- Positive, enthusiastic, helpful personality
EDUCATION
- Graduate from an accredited school of nursing
- Bachelor of Nursing preferred
EXPERIENCE
- Prior management/ supervisory experience in a healthcare related field preferred
- Minimum 5 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you're looking for a leadership opportunity that provides both personal satisfaction and professional growth, apply to join HCA Healthcare as a(an) Lead RN Patient Logistic Center.Unlock your leadership potential with HCA Healthcare.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
