Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Manager Physician Services Support today with HCA Healthcare.
Job Summary and Qualifications
JOB SUMMARY
The Manager of Physician Services Support is a manager that provides managerial leadership in establishing goals and priorities and in the overall management of current physician relations within an HCA division. This position ensures continuity and alignment of the division’s physician support teams with HCA’s ITG and/or PSG strategies and facility needs, assists in operationalizing strategies, and participates and in the development of guidelines, procedures, and standards for initiatives impacting physicians.
Primary responsibilities include serving as the physician support leader for the division, managing the Physician Support teams, and coordinating consistent support of physicians and their staff. This individual also assists in resolving issues regarding clinical applications, coordinates provider/staff access management, coordinates division-wide testing and implementation of software releases and assists in developing strategies for training and tools for clinical applications across the division. They champion standardization, automation, utilization, optimization and use of best practices in clinical applications.
The Manager of Physician Services Support requires subject matter knowledge of technologies utilized by physicians and their staff and their impact to the physician population. This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrixed reporting environment. Strong written, verbal, and presentation skills are required.
SUPERVISES (varies by division): Consulting Provider Solutions Specialist, Sr Provider Solutions Specialist, Provider Solutions Specialist II, Provider Solutions Specialist, Assoc Provider Solutions Specialist
GENERAL RESPONSIBILITIES
- Develop, lead, and foster relationships with physicians, hospital leadership, business operations colleagues and practices, internal teams, vendors, and referring hospital leadership. This includes in-person and virtual touchpoints.
- Utilizes strong communication and management skills to manage technical and business relationships in a matrixed application support environment that includes non-IT organizations.
- Drive operational activities and processes for physician support teams that align with corporate and division strategies
- Proactively investigate physician, hospital, and practice needs and work to successfully implement solutions, including EHR implementations and support.
- Organizes, plans, allocates resources, and monitors work to meet IT and business operations goals
- Provide support and consultation for various IT and clinical applications, such as EHRs, HIE integrations, interfaces, mobile applications, websites, etc.
- Identify technology solutions to solve requests and needs, including defined and ongoing support models
- Works with enterprise subject matter experts and support resources (including the Service Desk) in trending and managing resolution of application incidents and requests.
- Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the team and across organizational boundaries.
- Assist in the operations of GME, Physician, and/or Staff IT solution trainings with support teams
- Partners with the Director, external vendors, and internal development teams to provide solutions and support options to physicians and hospitals
- Assists the Director in the development of the budget and develops project cost estimates for division and/or facilities
- Manages internal service level agreements (SLA's) and ensures service level agreements with vendors are met
- Proactively manages vendor support and maintenance agreements and renewals as assigned.
- Assists the director and/or leads development and presentation of business cases for new solutions as assigned.
- Manages and participates in proactive facility rounding to ensure support needs are identified and addressed, interactions documented, and issues escalated as appropriate.
- Maintains a management role in setting service direction and ensures standards and policies are maintained and compatible with HCA standard information systems architecture, tools, policies and procedures
- Coordinates the sharing of best practices, policies and procedures related to physician support
- Responsible for personnel management, performance reviews, competency development, and coaching of staff
- Promotes system security and patient confidentiality and helps ensure compliance
- Participates in special projects as needed and performs other duties as assigned
- Practices and adheres to the Code of Conduct and Mission and Value Statements
RELEVANT WORK EXPERIENCE
- 5+ years
- Other preferred/required experience: physician support environment
MANAGEMENT EXPERIENCE
EDUCATION
- Bachelor’s Degree Preferred
KNOWLEDGE, SKILLS & ABILITIES:
- Understands legal guidelines
- Strong analytical skills, strategic thinking skills, and detailed organizational skills
- Demonstrated ability to proactively identify needs, manage resources, and multi-task
- Ability to operationalize strategic plans
- Demonstrated ability to communicate effectively verbally and in writing
- Demonstrated customer orientation
- Strong leadership, executive presence, and management skills
- Demonstrated business acumen and financial reporting comprehension
- Ability to manage assigned budgets
- Demonstrated ability to recruit, develop, and retain staff
- Demonstrated ability to work in stressful situations
- Demonstrated ability to navigate matrixed organizations
- Competency in basic PC use and required tools
EDUCATION:
- Bachelor’s degree preferred or equivalent work experience
EXPERIENCE:
- 5 or more years of experience in physician support
- Experience in large, complex organization or corporate structured environment
- Experience in team leadership and direct supervision
- Experience creating and leading communications with direct reports, senior leaders, business partners, and vendors to ensure collaboration, efficiency, and service excellence
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Manager Physician Services Support opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
