Cruise Vacation Agent, Disney Cruise Line (Celebration, FL) Bench - FT

The Walt Disney Company • Celebration, FL, US • 3w ago

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!

Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.

As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working on-site and from home is a cell phone for two factor authentication. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $20.10/hour.

Responsibilities :

We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
Meet required departmental metric expectations as well as maintaining efficiency goals
Complete all required Company trainings and compliance courses as assigned
Flexible with work schedule, including working additional hours, weekends and holidays

Basic Qualifications :

Sales and service experience in a guest-centric environment
Written, verbal, and interpersonal communications skills
Proven computer proficiency within Microsoft Windows environment
Proven ability to navigate between multiple and concurrent computer applications
Proven ability to learn new computer programs and information quickly

Preferred Qualifications:

Ability to speak Portuguese and/or Spanish
Prior Disney, travel industry, cruise industry or related field
Sales and closing skills and the ability to overcome objections
Previous experience within call center environment

Additional Information :

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

The starting pay rate for this position is $20.10/hour.