As a Director in Compliance Services, you will lead several teams that support operational regulatory compliance for CarMax across a broad array of federal and state laws, industry frameworks, and internal policies. Your team provides insights into process, control, and execution opportunities while proactively engaging with business leaders and advising on risk and solutions. In this role, you will drive three key priorities: 1) create and foster culture and associate development that drives team performance and continued success in maturing the compliance program; 2) develop, support, and/or implement company and department strategies, initiatives, and changes, ensuring compliance is achieved efficiently and effectively; and 3) develop strategic relationships and partnerships that enable team success and further the mission of Compliance Services. You will leverage a broad network of cross-functional leaders and partner closely with Legal to guide your teams in identifying, mitigating, and reporting on compliance risk across the organization.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion – be inspired and supported to take us to the future.
Team Overview
You will lead a dynamic compliance team that is continually innovating our compliance risk management programs by leveraging data, technology, and automation. This high-performing, diverse team is responsible for operational regulatory compliance across CarMax and its service providers, playing a critical role in safeguarding CarMax’s reputation and advancing best-in-class compliance practices.
Role Responsibilities
- Lead, develop, and manage a team of risk and compliance professionals - including talent decisions such as recruiting, hiring, performance reviews, and development plans -while overseeing the team’s work identifying, responding to, and remediating compliance risks and issues.
- Partner closely with Legal and cross-functional leaders to build a shared understanding of legal and regulatory requirements and align on risk across the organization.
- Set the team’s strategic direction and oversee execution and reporting - including methodologies, responsibilities, relationship development, priorities and roadmaps - ensuring alignment with overall CCS priorities and enterprise initiatives.
- Create and/or deliver reporting on team activities, objectives, and results as well as compliance issues, remediation efforts, and escalation of risk to executive leadership and board members.
- Drive a customer-service oriented team culture that delivers value to business partners and strengthens their engagement with Compliance Services.
Required Qualifications
- Bachelor’s degree or the equivalent in professional leadership experience.
- 10+ years of supervisory/management experience.
- Demonstrated ability to lead multiple teams across simultaneous projects and priorities including through major strategic changes.
- High level of courageous leadership and comfort dealing with senior executives; effective at influencing across all levels of the organization, development of relationships, and acting as a change agent to drive results.
- Strong analysis and decision-making skills, including in new or unclear situations, with the ability to make well-informed decisions for both short- and long-term initiatives; leveraging the subject matter expertise of others.
- Exceptional written and oral communication and interpersonal skills, with the ability to express ideas effectively in individual and group settings and build strong relationships.
- Advanced level of proficiency with MS Office applications (Excel, Word, and PowerPoint).
- Able to travel.
Preferred Qualifications
- Experience in risk, audit, and/or compliance programs preferred.
- CPA, CIA, or CISA is a plus.
Work Location and Arrangement: This role will be based out of the CarMax Auto Finance location in Kennesaw GA and will work onsite 4 days per week.
Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 250 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
Our Commitment to Diversity and Inclusion:
CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
