Position Overview
As a Technician Production Manager in Training, you’ll embark on a structured development program designed to prepare you for success as a Technician Production Manager. This role equips you with the tools, knowledge, and leadership skills needed to manage production operations effectively. You’ll play a critical part in ensuring efficient vehicle reconditioning and team performance within our Service Operations department—a team committed to operational excellence and delivering best-in-class customer experiences.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Ensure proper staffing across technician positions to maintain smooth operations.
- Manage vehicle flow through the reconditioning process.
- Achieve production targets for mechanical work zones while maintaining CarMax quality standards.
- Monitor technician billed hours per unit to meet company benchmarks.
- Oversee mechanical inspection approvals and prioritize vehicles using CarMax internal systems.
- Drive associate engagement through Associate Care and Communication (AC&C) tools such as round tables and one-on-ones, and lead performance management feedback sessions and development plans
- Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety, and PPE.
Required Qualifications
- Ability to read, interpret, and maintain accurate data records for production processes.
- Completion of CarMax-provided training across all production areas.
- Strong multi-tasking skills in a fast-paced, high-energy environment.
- May require walking or standing for an extended period of time.
- Effective communication skills for interacting with associates and customers across departments.
- Proficiency in basic computer applications for operational tasks.
Preferred Qualifications
- 1 year of experience as a Manager or Automotive Technician preferred.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
