Title:
Customer Support Officer
Belong. Connect. Grow. with KBR!
KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.
Why Join Us?
- Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
- Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
- Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.
Position Summary
The Customer Support Officer (CSO) provides strategic recommendations to the Project Manager as well as tactical, day-to-day support to the commercial business aspects of the project. The CSO is routinely involved in resource planning, monitoring progress, and keeping stakeholders informed. The CSO supports interactions with both domestic and foreign Customer centers, subject matter experts, lawyers, accountants, and support elements, to include training, finance, banking, security, IT, and logistics.
Key Responsibilities:
The main duties and responsibilities of the position may include but are not limited to the following:
- Business plan and strategy development: Directly support the Project Manager and other teammates to develop business plans and strategies designed to maximize business success.
- SWOT analysis: Performs SWOT analysis on business sectors of interest focusing on Economics of business opportunities, including customers and product demand of leading market competitors and important market trends, patterns, and relationships
- Identify business opportunities and provides solutions to capitalize on the opportunities
- Talent identification: Facilitates in the identification of the required skills and talent needed to successfully design, start-up, and/or run a business
- Business management: Managers the business structure, operations, and supply chain
- Risk reduction: Prioritizes the identification and reduction of risk and uncertainty
- Contingency Planning: Creates and implements contingency plans to ensure continuity of operations
Work Environment:
- Location: On-site
- Travel Requirements: Minimal 10-25%
- Working Hours: IOAM — 3PM core hours; flexible with management approval
Qualifications:
Required:
- Clearance: TS/SCI with polygraph
- Ability to work in an ambiguous environment:
- Inclination to take the initiative in daily work
- Motivation to find creative solutions
- Excellent communication skills
- Interpersonal skills: Effective interpersonal skills with a talent to influence others
- Organizational skills: Superior organizational abilities
- Attention to detail: Meticulous attention to detail
- Ongoing professional development: Pursues training opportunities to ensure skills are current with evolving technology
- Other duties: Performs other duties as assigned at the direction of Project Management
Ready to Make a Difference?
If you’re excited about making a significant impact in the field of space defense and working on projects that matter, we encourage you to apply and join our team at KBR. Let's shape the future together.
KBR Benefits
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
INCLUSION AND DIVERSITY AT KBR
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
