Job Summary:
The Systems Analyst II is responsible for collaborating with internal and
external customers to elicit their business requirements and develop workable solutions.
Essential Functions:
- Understand the business requirements from Business Case documentation, State/Federal agency documentation.
- Participate in Business Analysis meetings to understand the business case/project requirement to incorporate into the solution.
- Create User Stories in ADO with a clear definition of the current and future states and the solution description and Acceptance Criteria.
- Document the current state of the system and various subsystems with utmost detail and notes. Keep it updated with each enhancement as time progresses.
- Recognize inconsistencies and gaps in a complex business process and track them to incorporate in future work.
- Perform root cause analysis of system behavior either solely or by collaborating with the development team.
- Create and maintain blueprint documents of system enhancements for typical end of the year/open enrollment scenarios.
- Create and maintain the process flow diagrams for various systems at the detailed level, so they can be used as guides by Developers and TEs when developing solutions.
- Serve as a liaison between technical teams and users, stakeholders.
- Track project timelines to understand the delivery timings, often working closely with the Product Owner on how they are prioritizing.
- Participate and represent the team in cross-team meetings for project meetings to understand the overall picture and incorporate into the team’s work.
- Understand the upstream and downstream impact of team’s work so to assess the full picture of the work.
- Perform any other job duties as requested.
Education and Experience:
- Bachelor’s degree in Computer Science, Information Systems, Business Administration or related field or equivalent years of relevant work experience is required.
- Two (2) years of experience in requirements management is required.
- Two (2) years of experience working in Facets, CCA, SAP, CRMs or other similar enterprise systems is required.
- Familiarity with the healthcare environment (Medicaid/Medicare/Marketplace) is preferred.
- Experience designing interfaces and/or mocking up user interfaces to support and display the information in multiple UI disciplines (Web, Mobile, Client Server, etc.) is preferred.
Competencies, Knowledge and Skills:
- Understanding of the EDI (834 and other formats).
- Experience with Facets.
- Visio experience to create process flows and flowcharts and system diagrams.
- Proficiency with SQL is expected, ability to read SQL code and understand data integrity.
- Familiarity with Tidal job scheduler is desired.
- Understanding of the Cloud technologies and the framework is desired.
- Ability to use and understand AI generative tools.
- Proficient in all areas of requirements elicitation (facilitation, process modeling, requirements documentation)
- Experience in creating and writing technical specifications within an agile framework: Epic, Feature, Story, and Task; understands key components of good story writing to enable adaptation of standard industry formats and approaches for effective use.
- Understanding of project lifecycles coupled with the software development lifecycle, including processes, techniques, continuous delivery, tools agile, test driven development, and waterfall.
- Thorough understanding of business analysis principles
- Flexibility during organizational and/or business changes
- Effective problem-solving skills with attention to detail.
- Ability to develop, prioritize and accomplish goals.
- Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking
- Ability to effectively prioritize and execute tasks while working both independently and in a team-oriented, collaborative environment
Compensation Range:
$69,400.00 - $111,000.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
