When you join Oracle Health Consulting as a Change Consultant, you become a part of a fast-growing team supporting our federal customers in the largest electronic health record modernization effort. In this role, you will travel to multiple sites to execute change management events and create hands-on adoption experiences for end users and customer stakeholders. Are you inspired to join such a mission? If so, look no further!
PLEASE NOTE: This role requires up to 100% travel to sites around the US. Candidate must be a US Citizen and be able to obtain a Federal Security Clearance.
Internal Responsibilities
- Localize and implement change management strategies and plans that maximize adoption, minimize resistance and meet project objectives.
- Build strategies to support adoption of the changes required by a project or initiative.
- Plan and execute change management events across multiple facilities, delivering a consistent, high-quality experience for end users and customer stakeholders.
- Review event schedules, participant enrollment, session requirements, and local site need to prepare for successful event delivery.
- Coordinate with Oracle Health stakeholders and other event partners to align session logistics, roles, materials, and participant support.
- Define and build a plan to address anticipated resistance.
- Prepare and manage session materials, participant communications, care team collaboration channels, and access resources needed for hands-on engagement.
- Welcome and orient participants, communicate session objectives and value, and support a positive, engaging environment.
- Support participants throughout sessions by answering questions, monitoring progress, troubleshooting issues, and escalating items as needed.
- Capture and upload required event documentation, including attendance records, feedback, issues, wins, and areas for improvement.
- Perform other responsibilities as assigned.
- Travel up to 100% to customer sites and perform other responsibilities as assigned.
To be successful in this role:
- Are a relationship builder at your core
- Have a curious mind and demonstrate a passion for customer service, delivery excellence and supporting end user adoption
- Are a self-starter, confident and driven with strong organizational skills and the ability to manage multiple event details
- Have exceptional verbal and written communication skills and the ability to build rapport with diverse audiences
- Have excellent presentation and facilitation skills coupled with an ability to communicate complex ideas in a simple manner
- Have a proven ability to work with uncertainty, navigate ambiguous situations and solve problems in a fast-paced event environment
- Demonstrate a strong commitment to continuous learning and professional development, showing a willingness to travel, take on new challenges, and contribute significantly to the organization's growth and success
Qualifications:
- Minimum of Bachelor's Degree in Business, Management, Healthcare Administration, Education, or related field
- At least 4 years total related work experience, including change management, training, event delivery, project coordination, or customer-facing experience; health care information technology experience preferred
- Must have a demonstrated ability to support adoption activities, learning events, training sessions, or other customer-facing change initiatives
- Must be a U.S. citizen and be able to obtain a Public Trust clearance
- Knowledge of the use of Microsoft Office Products and related applications
- Are able to travel up to 100% to customer sites, including extended and recurring travel across markets and facilities
- Be able to work irregular hours as needed and allowed by local regulations
Preferred Qualifications:
- Certification: Certified Change Management Professional (CCMP)
- Certification: Prosci Change Management
- Experience with Federal or Public Sector customers
- Experience supporting health care learning events, training delivery, or large-scale technology transformation initiatives
External Responsibilities
- Localize and implement change management strategies and plans that maximize adoption, minimize resistance and meet project objectives.
- Build strategies to support adoption of the changes required by a project or initiative.
- Plan and execute change management events across multiple facilities, delivering a consistent, high-quality experience for end users and customer stakeholders.
- Review event schedules, participant enrollment, session requirements, and local site need to prepare for successful event delivery.
- Coordinate with Oracle Health stakeholders and other event partners to align session logistics, roles, materials, and participant support.
- Define and build a plan to address anticipated resistance.
- Prepare and manage session materials, participant communications, care team collaboration channels, and access resources needed for hands-on engagement.
- Welcome and orient participants, communicate session objectives and value, and support a positive, engaging environment.
- Support participants throughout sessions by answering questions, monitoring progress, troubleshooting issues, and escalating items as needed.
- Capture and upload required event documentation, including attendance records, feedback, issues, wins, and areas for improvement.
- Perform other responsibilities as assigned.
- Travel up to 100% to customer sites and perform other responsibilities as assigned.
To be successful in this role:
- Are a relationship builder at your core
- Have a curious mind and demonstrate a passion for customer service, delivery excellence and supporting end user adoption
- Are a self-starter, confident and driven with strong organizational skills and the ability to manage multiple event details
- Have exceptional verbal and written communication skills and the ability to build rapport with diverse audiences
- Have excellent presentation and facilitation skills coupled with an ability to communicate complex ideas in a simple manner
- Have a proven ability to work with uncertainty, navigate ambiguous situations and solve problems in a fast-paced event environment
- Demonstrate a strong commitment to continuous learning and professional development, showing a willingness to travel, take on new challenges, and contribute significantly to the organization's growth and success
Qualifications:
- Minimum of Bachelor's Degree in Business, Management, Healthcare Administration, Education, or related field
- At least 4 years total related work experience, including change management, training, event delivery, project coordination, or customer-facing experience; health care information technology experience preferred
- Must have a demonstrated ability to support adoption activities, learning events, training sessions, or other customer-facing change initiatives
- Must be a U.S. citizen and be able to obtain a Public Trust clearance
- Knowledge of the use of Microsoft Office Products and related applications
- Are able to travel up to 100% to customer sites, including extended and recurring travel across markets and facilities
- Be able to work irregular hours as needed and allowed by local regulations
Preferred Qualifications:
- Certification: Certified Change Management Professional (CCMP)
- Certification: Prosci Change Management
- Experience with Federal or Public Sector customers
- Experience supporting health care learning events, training delivery, or large-scale technology transformation initiatives
