“We Power the Magic!” That’s our motto at Disney Experiences (DX). Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, a Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!
This role sits in the Retail, Restaurant & Supply Chain Technology organization within Technology & Digital for Disney Experiences. It works closely with operations and tech teams from across the company.
The role will report to the Senior Manager.
About The Role & Team:
We're hiring a POS Technology Manager to own point-of-sale (POS), Kitchen Display Systems (KDS), and mobile ordering across hundreds of retail and dining locations; places where uptime isn't just an SLA, it's part of the guest experience. This role suits someone who connects the dots: an incident pattern here, a hardware refresh there, a vendor SLA that ties it all together. You'll need real curiosity too, since this stack never sits still.
What You'll Do:
Lead and grow a team of systems engineers — hire, develop, set on-call coverage, and build a culture that looks for patterns in incidents, not just closes tickets.
Own the hardware lifecycle — deployment, refresh, retirement, ruggedization, and security patching across our Android/Windows/iOS fleet via SOTI
Build and maintain system health dashboards and KPIs (e.g., Splunk, Datadog, ELK) to give the team and stakeholders visibility into reliability
Required Qualifications:
8+ years in POS or retail/restaurant technology, with strong background in POS hardware, payment processing, and back-of-house integrations , 3+ years managing engineers or technical staff, with a track record of hiring and developing talent
Experience with Kitchen Display Systems (KDS) and/or mobile ordering platforms
Comfort with Android-based smart clients and Windows-based server environments
Systems thinking — you connect patterns across incidents, hardware, vendors, and process instead of solving each in isolation
Preferred Qualifications:
Required Education:
Bachelor's Degree in Computer Science, Information Systems, Software, Math, Electrical or Electronics Engineering, or comparable field of study, and/or equivalent work experience
The hiring range for this position in Orlando, FL is $148,300 to $198,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
