This position is incentive eligible.
This is OUR story... and YOUR next chapter
At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams. If you're passionate about using technology to improve human life, this is where your work truly matters
What you will accomplish in this role
The Technical Product Management Director - Mobile Clinical Platforms is a senior product and technology leader responsible for shaping the strategy, roadmap, integration, and evolution of HCA Healthcare's enterprise mobile clinical communication platforms. This leader serves as a primary technical product partner across Digital Transformation & Innovation (DT&I), clinical and operational stakeholders, enterprise technology teams, and mobile product teams to ensure platform investments deliver scalable, resilient, secure, and intuitive experiences for clinicians across HCA.
This role operates at the intersection of mobile product strategy, clinical workflow, platform architecture, interoperability, and enterprise-scale deployment. The Director develops a deep understanding of clinician communication workflows and the underlying technology ecosystem, translating business and clinical needs into product capabilities and technical requirements while influencing roadmap priorities, investment decisions, and architectural tradeoffs.
The scope spans iOS, Android, and web experiences; voice and messaging; alerts and notifications; identity and SSO; APIs and clinical integrations; mobile device environments; cloud services; data and auditability; resiliency and business continuity; and emerging workflow, voice, and AI-enabled capabilities. Success requires the ability to operate comfortably from clinician workflow and user experience through APIs, mobile architecture, cloud services, integrations, security, reliability, and enterprise-scale deployment.
The Director reports to the AVP, Technical Product Strategy and Excellence and partners closely with Domain Leaders, Mobile Solutions leadership, Enterprise Architecture, Engineering, Design, Data, Cybersecurity, Operations, and clinical stakeholders.
What you will do:
Own the technical product strategy and HCA-facing roadmap for enterprise mobile clinical communication platforms, connecting clinical and operational outcomes to platform capabilities, technical investments, and measurable adoption goals.
- Serve as a senior DT&I product counterpart to Mobile Solutions leadership, representing HCA enterprise priorities while balancing clinical needs, platform strategy, commercial product considerations, technical sustainability, and long-term product evolution.
- Develop a deep understanding of clinician communication and collaboration workflows across nursing, providers, ancillary teams, command centers, and other care settings; translate workflow needs into scalable product capabilities and technical requirements.
- Drive cross-platform strategy across iOS, Android, and web, including deliberate decisions about platform parity, shared-device and BYOD experiences, accessibility, mobile OS and SDK lifecycle, technical debt, and platform-specific capabilities.
- Own the product perspective on platform reliability, availability, scalability, performance, disaster recovery, and business continuity, partnering with Engineering and Architecture to ensure dependable operation in mission-critical care environments.
- Lead technical product strategy for integrations with HCA's broader clinical and enterprise ecosystem, including EHR and clinical applications, identity platforms, communications infrastructure, monitoring and alerting systems, scheduling solutions, device-management platforms, and emerging digital workflows.
- Define product requirements and integration patterns for APIs, SDKs, app-to-app experiences, deep links, SSO, contextual launch, event-driven workflows, notifications, and other mechanisms that embed mobile capabilities into the broader clinician experience.
- Partner with clinical, operational, Design, Engineering, Architecture, Data, Cybersecurity, and product leaders to identify friction in clinician workflows and prioritize opportunities that improve adoption, reduce cognitive burden and notification fatigue, improve communication reliability, and accelerate care coordination.
- Use user evidence, operational data, technical dependencies, adoption metrics, risk, and business value to influence roadmap priorities and investment decisions; clearly articulate tradeoffs and recommendations to senior leaders.
- Identify cross-pod and cross-domain opportunities, risks, dependencies, and reusable capabilities, elevating capabilities that warrant broader DT&I portfolio consideration without losing accountability for the mobile platform's specific needs.
- Coach Product Owners and Digital Product Analysts (DPAs) on technical product management practices, including discovery, scoping, dependency management, inspection, prioritization, and outcome-oriented product thinking.
- Provide embedded, hands-on support during complex delivery, enterprise rollout, platform transition, or capacity-risk periods; partner with technical leadership to mitigate delivery risks associated with complexity, capability gaps, or cross-team dependencies.
- Elevate systemic issues, product insights, technical risks, and recommendations to the AVP, Technical Product Management to inform enterprise-level decision-making.
- At the Director level, serve as a mentor to other Technical Product Managers and lead complex, multi-domain initiatives with high enterprise visibility.
- Performs other duties as assigned
- Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”
What qualifications you will need:
Bachelor's degree Computer Technology, Computer Science, Engineering, Product Management, or related field required
- Master's degree in Master's degree in Business, Technology, Engineering, or related field preferred
- 3+ years of experience in a leadership role required
- 7+ years of experience in technical product management, including meaningful ownership of enterprise software platforms or technically complex digital products required
- Demonstrated success operating at the Director level or equivalent scope, influencing outcomes across multiple engineering teams, products, platforms, or domains required Demonstrated experience owning or materially influencing mobile product strategy across iOS and/or Android at enterprise scale required
- Strong technical fluency across APIs, cloud platforms, identity/authentication, integration patterns, data flows, security, observability, and distributed systems required
- Experience translating complex user workflows into platform capabilities, product requirements, and technical requirements required
- Experience partnering directly with senior Engineering and Architecture leaders on tradeoffs involving scalability, resiliency, performance, security, technical debt, and platform lifecycle required
- Experience managing complex dependencies across multiple engineering teams, platforms, and internal or external partners required
- Understanding of the business of healthcare, particularly provider/hospital operations preferred
- Experience with enterprise mobile product considerations such as push notifications, app lifecycle, deep linking/app-to-app integration, offline or degraded connectivity, mobile security, and shared-device or BYOD models preferred
- Experience with enterprise mobile device environments, including MDM/MAM and mobile identity or SSO preferred
- Experience with real-time communications, VoIP, messaging, alerts/alarms, push notifications, or other high-availability communication products preferred
- Healthcare technology or clinical workflow experience, particularly clinician communication, acute-care workflows, or hospital operations preferred
- Experience with healthcare interoperability technologies or patterns such as APIs, HL7/FHIR, contextual launch, or EHR integration preferred
- Strong influencing skills; comfortable navigating ambiguity and competing priorities required
- Ability to synthesize complex technical and business inputs into clear recommendations required
- Experience delivering products in highly regulated environments involving sensitive data, privacy, security, auditability, and retention requirements preferred
- Strong systems thinking and analytical problem-solving skills required
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences required
- Experience working in matrixed organizations and influencing a product roadmap that is not controlled through direct organizational authority required
- Strong systems thinking, analytical problem-solving, executive communication, and ability to synthesize complex technical and business inputs into clear recommendations required
- Comfort operating in the work when needed while maintaining a strategic product and platform lens required
- Experience in large-scale, regulated, or highly complex enterprises preferred
- Prior experience in platform, shared services, or enablement product roles preferred
At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Technical Product Manager Director today. We review all applications promptly, and qualified candidates will be contacted to continue the process. Join us!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
