Type of Requisition:
Regular
Clearance Level Must Currently Possess:
None
Clearance Level Must Be Able to Obtain:
None
Suitability:
Public Trust/Other Required:
Job Family:
IT Quality Assurance
Job Qualifications:
Skills:
Process Quality Control, Quality Assurance (QA), Quality Standards
Certifications:
Experience:
1 + years of related experience
US Citizenship Required:
No
Job Description:
At GDIT, people are our differentiator. As an IT Quality Analyst Senior you will help ensure today is safe and tomorrow is smarter. Our work depends on IT Quality Analyst Senior joining our team to ensure the Mission of the Department of Veterans Affairs (VA), Veteran Benefits Administration (VBA) to provide benefits to our Veterans that they have earned through military service.
GDIT is seeking a detail-oriented quality control analyst to ensure the conversion services run smoothly and generate a consistently suitable output of products that meet our Quality goals. The Senior analyst will understand the customer's needs and requirements and coordinate employee efforts and communications between management and the partner teams.
To succeed as a Quality Control Analyst, you should have excellent communication and listening skills, with strong observational, analytical, and problem-solving skills. It would help if you were skilled in understanding scientific and technical data. You will review production quantity and quality measurements daily and become the first line of defense to resolve issues and production deviations and provide direction to our on-site digital conversion partner. The candidate will continuously monitor digital conversion operations to identify improvement areas and anticipate any factors (internal or external) that could negatively affect the quality of our services.
You will measure quality through our Quality Control (QC) program. You will help develop and maintain a Quality Control Plan to ensure all required services are performed in accordance with the task order terms and conditions of delivery schedule timelines stated in the PWS.
The Quality Control Analyst will develop and maintain methods of early detection and correction of marginal quality of service, including corrective action records (including customer complaints) in order to determine causes of deficient performance method, shall include providing timely written explanation/documentation of the correction of the defectiveness and correction of cause in response to Government corrective action reason and validating compliance with Business Rules, SOPs, and VA policies.
Responsibilities:
- Reviews and evaluates systems to ensure adherence to company and customer quality standards.
- Identifies complex potential risks and compliance issues and provides solutions.
- May provide guidance to less experienced Quality Analyst in implementing quality standards and the execution of compliance on every stage of the process. -
- Liaises with external vendors, contractors or suppliers and provides solutions to any quality issues regarding products or services.
- Develops and implements complex quality assurance strategies and regulations.
- Oversees and may perform quality trainings.
- Oversees the documentation of the entire quality process.
- Works independently under general supervision
- May provide guidance and work leadership to less experienced analysts.
Required Skills:
- 3+ years of related experience in QA role
- Experience with File Conversion Services
Desired Skills:
- Excellent communication skills, interpersonal skills and vendor management skills
- Knowledge of Audit and Quality standards, Quality Control, Time Management
The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours:
40
Travel Required:
Less than 10%
Telecommuting Options:
Remote
Work Location:
USA FL Home Office (FLHOME)
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
