COMPANY OVERVIEW
LOGE Camps is inspired by the outdoor travel culture of the 70’s, creating destinations that have the relaxed energy of a road trip with friends. We believe community plays a huge role in people’s lives and their adventures, and we created LOGE Camps to be much more than just a place to stay the night.
Since our beginning in 2016, LOGE has grown to six open Camps and more than a dozen in development — all near our favorite towns and trails. With a range of ways to stay – rooms, van hookups, tent spots, as well as group meeting spaces - LOGE inspires the best of the outdoors and community.
JOB BASICS
We are looking for an IT Manager who can build out LOGE’s technology ecosystem for our guests, our properties, and our internal team.
Externally, this role makes sure LOGE guests have a digital experience that makes it easier to reach all their outdoor adventure goals. From digital door locks to online booking engines to behind-the-scenes networking strategy, our IT Manager role brings our technology strategy to life.
Internally, LOGE’s IT Manager makes sure our IT ops are dialed in, from cybersecurity to technology use policies to launching the latest and greatest hardware and software. They oversee our help desk functions and deliver engaging tech training across the company.
If you've got a knack for building best-in-class technology solutions, a drive to keep networks up and disruptions down, and a passion for figuring out how technology can enhance traditionally analog experiences, we’d love to talk to you.
SKILLS NEEDED
- A love for showing people a good time, with an understanding for how technology and digital details can affect the overall guest experience.
- A demonstrated ability to make good judgement calls and to operate with integrity.
- A track record of delivering complex projects on time and budget, with clear written and/or oral communication across a variety of stakeholders
- A solid command of IT management practices and the insight to spot unique ways our business can expand and scale through technology.
- An entrepreneurial spirit and the ability to thrive in an ambiguous environment.
- A low tolerance for workplace drama, and a frank, forthright, and tactful communication style.
- A teaching and learning mindset, with a capacity to explain complex subjects in a simple way, share best practices, and learn new ways of doing things.
- Previous experience traveling, exploring, adventuring, and staying in a variety of hotel, hostel, and campground locations.
- A proven ability to manage multiple projects simultaneously with strict attention to detail
RESPONSIBILITIES
General and Administrative
- Work closely with department leads to drive LOGE’s IT Strategy in a way that levels-up digital experiences for the company, our partners, and our guests.
- Serve as LOGE’s internal IT expert, keep a pulse on the latest technological improvements in hospitality, and recommend optimal solutions across the company's technology ecosystem.
- Design, manage, and maintain LOGE’s IT infrastructure, including:
- LOGE core technology standards and policies
- IT governance processes and procedures
- IT hardware and software standards, including life cycle management and purchasing strategy.
- Inventory of IT equipment, software and related infrastructure.
- Serve as general administrator for all LOGE IT systems and networks, with responsibility to:
- Onboard new hires to LOGE IT systems and networks and train team on any new hardware and/or software offerings
- Head up LOGE’s Systems Admin and Helpdesk Support function, including maintaining user/group accounts, configuring new users, troubleshooting access problems and updating team on any IT issues, including security checks, systems updates, and planned downtime.
- Lead day-to-day server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting, general network support and security of systems, network infrastructure, and server infrastructure.
- Oversee any server and/or system issues, including resolving outages and downtime (planned or unplanned), disaster recovery systems and processes, identifying and eliminating security risks, lost or stolen hardware issues, team lockouts, etc.
- Develop annual technology capital purchasing and operating budgets
Property Tech Stack
- Develop a deep application-level and architecture knowledge of the systems deployed on property
- Serve as primary point of contact / technical lead for full LOGE tech stack: Oracle’s Opera Cloud, Sabre’s SynXis Booking Engine, RemoteLock, AKIA, Lightspeed, and other platforms
- Coordinate and manage vendors during development phase and support management companies with day-to-day oversight of third-party vendors once properties open for operation
- Consult on and aid in troubleshooting as necessary for our third-party management partners regarding any vendors used in ongoing property operations
Project Management
- Oversee / carry out special projects as needed; lead any projects through complete lifecycle from design and scoping to implementation and ongoing support
- Lead communications and change management processes for any new applications/system installations across the company and/or at individual properties
- Support company-wide initiatives with technology expertise, including technology implementations (e.g. new IT Helpdesk ticketing system), software launches and API needs, and general IT support of major projects
REQUIREMENTS
- Bachelor's degree in Information Technology, Information Systems, Computer Science or related field; additional certifications (such as CHTP) are a plus
- Minimum four years’ experience working in IT operations.
- At least one year’s experience in Hospitality Industry setting
- At least two years’ experience overseeing IT implementation program management
- Previous Systems Administrator-level experience with cloud technologies and the Microsoft collaboration stack, such as Office 365, SharePoint online, Teams, Groups, Azure AD, etc
- Previous administrator experience for a range of hospitality hardware and software, including
- Software: Required: Opera Cloud, Sabre/SynXis. Preferred: Akia, Lightspeed, Checkfront, Shopify, Remote Lock
- Hardware: Resort-wide Wi-Fi internet coverage mapping, multi-room cabling, phones, cable- and Wi-Fi-based TV hookups, and experience with firewall rules, network segmentation and VLAN management across multiple hardware vendors
OTHER IMPORTANT DETAILS
- The base salary band for this role is $110,000 to $130,000
- At this time, this role is considered fully remote. Candidates based anywhere in the United States will be considered for the role.
- The role requires travel at least 25% of the time with frequent travel during property transitions
- This role is responsible for troubleshooting technology downtime and security situations; as such, they may occasionally be required to be ‘on call’ for extended periods outside of regular working hours during IT system disruptions.
- The person in this role may have to lift/carry up to fifty (50) pounds on a daily basis.
- The noise level in the work environment can be moderate and occasionally loud (typical of a hotel setting).
- The person in this role may have to remain stationary for one (1) hour, move about/traverse property spaces, push, kneel, bend, balance, squat, reach and stretch for up to eight (8) hours per day
COMPANY CULTURE
LOGE is made up of trail-wanderers, bikers, climbers, hammock-nappers, bbq-throwers, builders, and dreamers passionate about the outdoors, travel, philanthropy, and the environment. Our goal is to create unique lodging experiences in the center of great outdoor recreation hubs that give our guests a place to connect with others, try out new gear, and explore unfamiliar territory. We love to travel, we love the outdoors and we believe community plays a huge role in both our lives and our adventures.
Opportunity and Equity at LOGE
At LOGE, the first of our seven values is We Welcome Everyone. We believe that there’s no single right way to be outside, and invite everyone to join us on our journey. Each unique voice and point of view can help someone feel more welcomed and can show us all how to be more welcoming. Love the outdoors and want to share it? Then we’ve got a place for your authentic whole self here at LOGE.
LOGE Camps is an equal opportunity employer. We’re committed to providing a workplace where crew members feel welcome and where all aspects of employment (including hiring, promotion, and discharge) will be based on merit, competence, performance, and business need.
Our goal is to attract the most talented people from a diverse candidate pool, by offering equal employment opportunities to all applicants and current crew members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Learn more at www.logecamps.com | follow us and see what we’re all about! @logecamps
Job Type: Full-time
Pay: $110,000.00 - $130,000.00 per year
Experience:
- IT support: 4 years (Required)
- Hospitality: 1 year (Required)
Work Location: Remote
