Academic Support and Systems Coordinator

HCA Healthcare • Kansas City, MO, US • 12h ago

Do you have the career opportunities as an Academic Support and Systems Coordinator you want with your current employer? We have an exciting opportunity for you to join Research College of Nursing which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Schedule: (40hrs/week) Monday- Friday 9am-5pm with rotating Saturdays (off Mondays of those weeks). No Sundays.

Job Summary and Qualifications

The Academic Support and Learning Systems Coordinator provides day-to-day support for student learning, faculty, and the college’s learning management system. This position coordinates the college’s tutoring program and serves as the primary point of contact for routine Canvas support and faculty onboarding.
The coordinator manages tutoring logistics, connects students with appropriate academic support, assists faculty with common Canvas needs, coordinates course preparation each academic term, and helps new and adjunct faculty navigate the systems, resources, and processes needed to begin teaching.
This position requires someone who is organized, responsive, comfortable with technology, and able to work independently while supporting students and faculty with varying needs and levels of technical experience.

Tutoring and Student Learning Support

Coordinate the college’s tutoring program and day-to-day tutoring operations.

Coordinate tutor recruitment, selection, onboarding, scheduling, and assignments in collaboration with appropriate faculty and college leadership.

Serve as the primary point of contact for students seeking tutoring and assist students in connecting with appropriate tutoring resources.

Communicate tutoring availability, processes, expectations, and resources to students and faculty.

Maintain tutoring schedules and coordinate changes throughout the academic term.

Track tutoring participation and utilization and maintain appropriate program records.

Identify unmet tutoring needs and communicate those needs to appropriate faculty or leadership.

Support tutors with scheduling, resources, processes, and routine questions.

Develop and maintain tutoring procedures, instructions, forms, and other resources.

Identify opportunities to improve student access to tutoring and the effectiveness of tutoring operations.

Learning Management System Support

Serve as the first point of contact for routine Canvas questions and day-to-day faculty support.

Manage common Canvas needs and resolve routine issues independently.

Coordinate the setup, preparation, and rollover of Canvas courses for each academic term.

Review courses for broken links, outdated dates, missing files, unavailable content, and other common issues.

Confirm that course navigation, links, files, and external resources are functioning appropriately before the beginning of each term.

Assist faculty with basic course setup, organization, navigation, and troubleshooting.

Develop and maintain Canvas instructions, checklists, templates, and other faculty resources.

Communicate Canvas deadlines, updates, and recommended practices to faculty.

Maintain consistent processes for routine Canvas course preparation and review.

Identify recurring issues and recommend improvements to Canvas support processes.

Faculty Onboarding and Support

Coordinate the operational onboarding of new and adjunct faculty.

Provide new faculty with information and resources related to Canvas, college technology, academic processes, and other resources needed to begin teaching.

Assist faculty in accessing and navigating systems and resources used in their teaching responsibilities.

Track completion of assigned onboarding activities and follow up on outstanding items.

Serve as a resource for routine faculty questions related to Canvas and established academic support processes.

Maintain current faculty onboarding materials, instructions, and resources.

Coordinate with other college departments to ensure faculty receive appropriate information and system access.

Required Qualifications

Bachelor’s degree.

Experience providing academic, administrative, technology, student, faculty, or customer support.

Strong computer skills and demonstrated ability to learn new systems and technology.

Strong organizational skills and attention to detail.

Ability to coordinate multiple activities and priorities while meeting deadlines.

Ability to work independently, use sound judgment, and identify when issues should be escalated.

Strong written and verbal communication skills.

Ability to work effectively with students and faculty with varying levels of experience and technical ability.

Preferred Qualifications

Experience working in a college, university, school, or other educational environment.

Experience using Canvas or another learning management system.

Experience coordinating tutoring, academic support, or student learning services.

Experience supporting faculty or academic departments.

Benefits

Research College of Nursing, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
Wellbeing support, including free counseling and referral services
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Research College of Nursing is a private, non-sectarian, fully accredited institution of higher learning. We are located in the greater Kansas City metropolitan area. We offer a Bachelor of Science (B.S.N.) and a Master of Science in Nursing (M.S.N.) with three graduate tracks, an RN-MSN entry point option, and three post-Masters certificate choices. Our 13:1 student-faculty ratio nurtures rich campus discussions and wide opportunities for student scholarship and development. Over 400 students are enrolled at the Research College of Nursing. Approximately 65% are undergraduates and 35% are graduate students. We embody the mission and heart of HCA MidAmerica. We are recognized as a leader in healthcare due to our skilled, compassionate, and dedicated doctors and nurses.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Academic Support and Systems Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.