Our successful hotel is seeking a dedicated banquet manager who is eager to provide our guests with an unforgettable event experience. You'll work directly with guests to book banquet space and provide options that meet their needs and budgets. We require someone with exceptional leadership abilities to manage banquet staff and ensure that our hotel services are of the highest quality. Our ideal candidate is a self-starter with 3+ years of hospitality experience, preferably in a management role, and an unwavering commitment to client satisfaction. If this describes you, please apply as soon as possible!
Responsibilities:
- Develop policies, procedures, quality standards, and cost-saving measures within the department to continuously improve the customer-focused banquet area
- Provide an optimal level of event service by supervising the banquet area's daily operations, including ordering supplies, supervising event space set-up, and determining staffing levels
- Ensure a quality product is provided by communicating with clients about banquet event options that match their budget, and go over any adjustments, questions, or concerns
- Relay all event orders to on-site banquet staff members so they are made aware of their duties and responsibilities
- Document the outcome of each event to assess and make improvements on future events and processes
- Review all Banquet function sheets and set up each function room according to instructions.
- Ensures that all required items are provided according to instructions.
- Maintains cleanliness of banquet function spaces.
- Continually maintains communication with the guest contact person for needed necessary items including but not limited to; extra chairs, tables, etc.
- Informs supervisor of guest complaints/compliments.
- Breaks down all equipment at the end of the function.
- Return all equipment to the necessary storage location.
- Must wear the required uniform. Must maintain a neat, clean and well-groomed appearance.
- Performs other duties as assigned by management
Qualifications:
- Display excellent communication skills with clients and coworkers
- High school diploma, GED, or equivalent experience. Higher education degree in hospitality or hospitality management is a plus
- 3+ years managing a team in a hospitality role or equivalent culinary role
- This role requires a strong emphasis on putting the guest first and providing exceptional customer service
- Possess excellent computer skills, especially MS Office -Word, Excel, and Powerpoint
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 50 pounds.
Must be able to read, understand, and execute instructions on an event work order and diagrams and schematics of a room setup.
About Company
Our lakeside hotel is located in Charlotte, NC, a half-mile from The University of North Carolina at Charlotte and steps from The Shoppes at University Place. PNC Music Pavilion and the Charlotte Motor Speedway are 10 minutes away. Features include a seasonal outdoor pool, patio seating with fire pits, a café serving Starbucks coffee, an on-site restaurant/bar, 20,000 square feet of meeting/event space, a 24-hour fitness center, and walking trails. Since 1987, Hilton Charlotte University Place has continued to welcome guests from all over the world for meetings, conventions, social gatherings, weddings, and more!
