As members of the People and Places team, we are stewards of Intuit's greatest strategic asset: Our People. Our mission is to Maximize the Potential of our Employees and accelerate Intuit's business growth with the right leadership, talent, and org capabilities.
Come join Intuit as part of our People team as a Senior Benefits Program Manager. Reporting into the Senior Manager, Global Benefits Delivery, you will manage the benefits administration systems and other benefit program offerings. The position is based in the US.
This role is vital in ensuring we provide a best-in-class benefits delivery experience to our employees. Putting the employee first, work to resolve escalated benefit issues in a timely manner, creating credibility and partnering with internal and external partners. Support one or more benefits vendors to resolve issues proactively. Provide deep subject matter expertise. Develops processes and procedures to drive department efficiencies.
- Bachelor’s degree in human resources or related field, or equivalent working experience.
- 10+ years of experience in benefits administration systems on a global basis and vendor management experience, preferably in mid to large-sized organization. Workday experience preferred and experience with HRIS implementation is a plus.
- Exceptional organizational and project management skills to design workable solutions, manage multiple initiatives and deadlines simultaneously and drive projects to successful implementation.
- Deep analytical skills, ability to interpret and present data effectively and tracking program metrics.
- Ability to work with a high degree of autonomy through ambiguous circumstances.
- Strong business judgment and a practical, common-sense approach to getting things done.
- Successful record of building operational processes and procedures with a focus on continuously improving programs.
- Excellent communications skills, with the ability to interface and work effectively with all levels of the organization, vendors, and employees.
- Advanced knowledge in HRIS software, Microsoft Office suite, and other relevant tools.
- Strong knowledge of health and welfare benefit programs including healthcare, life, disability, time-off and wellbeing benefits.
- Understanding of the need for confidentiality in maintaining integrity internally and externally with HR data.
- Benefits administration system management – Ensure systems are accurate and aligned with Intuit’s policies and compliance requirements. Troubleshoot issues, audit reports, collaborate with benefit administration providers, third-party administrators and resolve any service-related issues. Build effective vendor management activities such as regularly scheduled vendor partner meetings to review service improvement opportunities, member satisfaction results on customer service and website efficiencies; monitor service-related performance guarantee results and execute service improvement plans when necessary; monitor monthly invoices to ensure accurate administrative fees and enrollments are applied.
- Lead RFP for non-US benefits administration system.
- Project management – Effectively plan and manage system implementations/enhancements/integration projects, including Annual Enrollment. Ensure projects are delivered within scope, budget, and timeline. Effectively manage multiple, complex projects and deadlines, collaborate with internal and external teams. Oversee testing and deployment of system changes to ensure a smooth transition.
- Process & service improvement – Continuously assess and optimize benefits administration processes to enhance efficiency and user experience. Propose and implement improvements in collaboration with relevant stakeholders. Negotiate to ensure cost-effectiveness and high-quality service delivery.
- Reporting and analytics – generate regular reports and analytics from the benefits administration system to support decision-making, and track enrollment trends.
- Partner with technical teams and payroll to ensure accuracy of employee data and functionality of electronic data interfaces with partner vendors.
- Deep knowledge in 401(K), non-qualified deferred compensation plan, FSA and HSA administration and audit activities.
- Resolve complex issues including identify the issues, perform thorough investigation to identify root cause, conduct impact analysis (financial and members), evaluate resolution options (advantages and disadvantages of each option), present recommendations to senior leaders on the team and next steps that may include timeline, project and/or member communications plan.
- Function as the subject matter expert on benefit programs; resolve benefit issues, escalations and close them in a timely manner.
- Annual Enrollment preparation and user acceptance testing to ensure thorough review of the enrollment system set up of eligibility rules/requirements, employee contribution rates, imputed income rates, COBRA rates, ASO fees and premiums. Review interface files set up between benefits administration system and vendor systems (determine required fields based on minimum necessary rules, frequency, monitor file testing results, etc.). Ensure website enrollment process is efficient and provides excellent member experience.
- Participate in and/or conduct benefit trainings to partner teams and external vendors.
