Job Summary
Self-motivated and innovative product manager responsible for defining and executing the End User Services strategies including CSX’s Microsoft 365, Copilot, end user devices, and Enterprise Vault as well as managing tactical initiatives.
Primary Duties and Responsibilities
- Drive the vision and delivery productivity tools
- Conduct market research to identify opportunities to leverage products
- Clearly communicate the vision and goals of existing and new products
- Collaborate with customers, team members, and internal influencers to ensure a solid and well-rounded understanding of products and emerging needs
- Identify and present innovative product solutions
- Coordinate and conduct training for Microsoft products
- Responsible for digital product strategy and value delivery in one or more Digital Product Lines
- Prioritize product opportunities using criteria and requirements defined during research
- Establish requirements and specifications for existing and new products
- Maintain Release Plan and coordinate product releases with business and development teams
- Develop measures to assess the success of products and features and determine necessary enhancements
- Maintain in-depth knowledge of products, solutions, and company offerings
- Facilitate work across cross-functional teams
- Lead and participate in planning meetings and provide advice and guidance on the direction of products
- Demonstrate functionality of completed products to internal team members and other stakeholders
- Participate in communities of practice and drive maturity in CSX’s product management capability
Minimum Qualifications
- Bachelor's Degree/4-year Degree
- 5 or more years of supervisory experience in managing or leading IT projects
Equivalent Minimum Qualifications
- High School Diploma/GED
- 10 or more years of supervisory experience in managing or leading IT projects
Preferred Qualifications
- Graduate Degree
- 10 or more years of supervisory experience in managing or leading Transportation/Logistics/Rail Operations IT projects
- Certified Scrum Product Owner (CSPO) Certification
- Experience with Microsoft 365 licensing, negotiation, and enterprise strategy
Knowledge and Skills
- Knowledge of Microsoft Copilot and ability to define and coordinate the Copilot strategy
- Ability to manage budgets, negotiate contract terms, and define product strategy
- Knowledge of product management methods
- Experience working directly with designers and engineers to design and iterate on products
- Ability to be creative, strategic, analytical, and think outside the box to solve problems
- Strong time management skills
- Interpersonal skills with a keen ability to explain complex concepts across the organization and to large audiences
- Knowledge of system development life cycles and methodologies
- Written and oral communications skills to communicate with all levels in the organization efficiently and effectively as well as creating clear visual presentations for business and upper management
- Collaborative and coaching skills
- Product management/delivery software skills
- Microsoft Office skills
- Contract and vendor management skills
- Experience analyzing, designing, and implementing large scale systems support related to systems.
Job Requirements
- Work hours may vary in length and schedule (may include a non-standard work week)
