JOB DESCRIPTION
Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.
As a Product Associate in Data Pipeline Streaming Product office, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. Under limited supervision, you will be responsible for leading both product development and customer engagement. From initial meetings and demos to leading proof-of-concept evaluations, you will be the customer's trusted advisor on all streaming related things. Working in conjunction with the customers and prospects, you will be primarily responsible for ensuring that client’s technical criteria are defined, documented and have the appropriate validation events scoped and executed to ensure a technical “win” and customer “adoption
Job responsibilities
- Supports the development of our product strategy and roadmap
- Collects and analyzes metrics on product performance to inform decision-making
- Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
- Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
- Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
- Support the DPL Streaming Product office in the overall engagement process
- Offer expert advice on use cases and solution scope, from initial planning, implementation to resolution of technical issues
- Lead meetings and/or workshops with potential clients to determine the technical and business requirements and ensure that all necessary information is collated prior to producing a solution
- Support the Streaming team with overall customer requirements - translating customer requirements into internal facing documentation for purpose of definition and estimations of requirements
- Provide Technical Architecture to solution of required feature. Build productive relationships internally and externally, credible with both business and technical functions
- Assist cloud based software development process and participate Product development lifecycle
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Developing knowledge level of the product development life cycle
- Exposure to product life cycle activities including discovery and requirements definition
- Emerging knowledge of data analytics and data literacy
- Able to change tone of situations positively; drives change and always considers diverse perspectives to get the best outcome
- Ability to thrive in a fast-paced, collaborative and cross-functional environment
- Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
- Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking. Very organized and able to work on multiple projects concurrently
- Excellent interpersonal and presentation and customer facing skills; both face to face and remotely
- Minimum BS or equivalent level of education/experience required
Preferred qualifications, capabilities, and skills
- Emerging knowledge of product release and deployment processes
- Ability to solution and specification of required technical features
- AWS cloud proficient, preferably with related certification.
- Diligent and efficient in execution even under tight time constraints; consistently overcomes and helps others overcome obstacles to completion
- Ability to deliver technical analysis against a product feature
- Ability to coordinate customers support for root cause analysis and trouble shooting.
- Experience working in agile/scrum teams preferred
Relocation is not offered/supported for this role
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.
