Job Description Position Summary:
The ServiceNow Platform Architect is the principal technical authority for the organization’s ServiceNow platform. This role is responsible for defining the enterprise platform architecture, establishing technical standards and guardrails, governing solution design, and ensuring the platform remains scalable, secure, resilient, supportable, and aligned with business and technology strategy.
The ServiceNow Platform Architect partners with enterprise architects, product and process owners, engineering teams, cybersecurity, infrastructure, data, integration, and business leaders to guide the evolution of ServiceNow as an enterprise platform.
The role provides architectural leadership across all ServiceNow products and capabilities, including shared platform services, data architecture, integrations, security, automation, user experience, artificial intelligence, and custom application development. The architect is expected to balance business speed with long-term platform sustainability, reducing unnecessary customization and technical debt while enabling innovation and measurable business value.
Key Responsibilities:
Enterprise Platform Architecture and Strategy
Establish architectural principles, standards, reference architectures, reusable patterns, and technical guardrails.
Evaluate strategic platform decisions involving new products, major capabilities, acquisitions, consolidation, instance strategy, and enterprise integrations.
Assess emerging ServiceNow capabilities, including artificial intelligence, automation, workflow orchestration, low-code development, and platform analytics.
Advise executive and senior technology leaders on platform opportunities, risks, investments, and architectural tradeoffs.
Ensure architectural decisions support global scalability, localization, accessibility, regulatory requirements, and organizational growth.
Architecture Governance and Decision Authority
Review and approve high-impact solution designs, platform extensions, integrations, data-model changes, and custom applications.
Identify designs that introduce platform risk, duplication, unnecessary customization, or long-term support concerns.
Provide final architectural recommendations when delivery teams, vendors, product owners, or business stakeholders propose competing technical approaches.
Enterprise Solution Architecture
Provide architectural leadership for enterprise-wide programs spanning multiple ServiceNow products, business units, regions, and technical domains.
Determine the appropriate use of native configuration, low-code capabilities, custom development, external services, and integrations.
Define reference architectures for common enterprise patterns such as case management, request fulfillment, approvals, employee workflows, customer workflows, risk processes, and operational automation.
Ensure platform solutions meet nonfunctional requirements for performance, resilience, availability, supportability, usability, maintainability, and upgradeability.
Lead architecture discovery and design activities during major transformations, implementations, mergers, acquisitions, and platform consolidations.
Platform Engineering Standards
Define engineering standards for ServiceNow development, configuration, testing, deployment, documentation, and support.
Establish appropriate use patterns for Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Builder, Service Portal, Workspace, App Engine, scoped applications, APIs, and platform automation.
Define standards for custom tables, Task extensions, fields, application scopes, roles, groups, ACLs, notifications, events, and scheduled processing.
Guide the creation of reusable platform services, shared components, templates, utilities, and integration patterns.
Ensure custom development is justified, documented, testable, secure, and maintainable.
Promote automated testing, source control, CI/CD, release automation, and repeatable deployment practices.
Provide architectural direction for complex performance, reliability, scalability, and maintainability issues.
Integration and Enterprise Ecosystem Architecture
Establish standards for REST and SOAP APIs, IntegrationHub, MID Servers, spokes, webhooks, messaging, file-based integrations, and event-driven patterns.
Define requirements for authentication, authorization, encryption, observability, retry handling, reconciliation, error management, and operational ownership.
Partner with identity, cloud, infrastructure, data, security, and enterprise integration teams.
Ensure integrations are loosely coupled, supportable, monitored, and aligned with enterprise standards.
Data, CMDB, and CSDM Architecture
Establish or assist in standards for data ownership, classification, quality, lineage, retention, archival, synchronization, and access.
Ensure CMDB, asset, service, application, infrastructure, organizational, and operational data models are coherent and appropriately governed.
Partner with ITOM, Asset Management, Discovery, Service Mapping, infrastructure, application, and data-governance teams.
Establish architectural expectations for data migration, import sets, transform maps, integrations, reconciliation, and certification.
Security, Risk, and Compliance Architecture
Establish standards for roles, groups, ACLs, delegated administration, authentication, authorization, encryption, secrets, and privileged access.
Ensure appropriate separation of duties and protection of sensitive, regulated, confidential, and personally identifiable information.
Partner with cybersecurity, privacy, legal, audit, risk, compliance, and identity-management teams.
Evaluate security impacts of integrations, plugins, custom applications, external users, mobile access, artificial intelligence, and data-sharing arrangements.
Ensure platform architecture supports applicable regulatory, privacy, records-management, and audit requirements.
Platform Lifecycle, Reliability, and Technical Health
Define the architectural approach for upgrades, patches, family releases, store applications, plugins, and major platform changes.
Establish architectural standards for instance strategy, environment usage, cloning, data masking, deployment, rollback, and release management.
Define technical-health measures for performance, security, customization, integration reliability, technical debt, and upgrade readiness.
Guide capacity planning, performance optimization, high availability, disaster recovery, business continuity, and operational resilience.
Technical Leadership and Stakeholder Partnership
Provide technical leadership and mentorship to other architects, developers, administrators, engineers, analysts, and implementation partners.
Facilitate alignment among business teams, delivery teams, vendors, security, operations, and enterprise architecture.
Support vendor selection, statements of work, architectural assessments, and partner performance reviews.
Scope:
The Senior Enterprise ServiceNow Platform Architect may provide architecture oversight across capabilities such as:
CMDB, CSDM, Discovery, Service Mapping, and enterprise integrations
Required Education, Experience, & Skills Required Qualifications
Demonstrated experience serving as a platform architect, enterprise architect, technical architect, or equivalent senior technical leader.
Deep knowledge of ServiceNow platform architecture, application development, integration, security, data modeling, automation, and administration.
Proven ability to define enterprise standards, reference architectures, guardrails, and governance processes.
Experience with enterprise integration patterns, APIs, IntegrationHub, MID Servers, authentication, and identity management.
Strong understanding of CMDB, CSDM, service modeling, data governance, and configuration-management principles.
Experience addressing performance, scalability, security, resilience, upgradeability, and technical debt.
Ability to lead architecture decisions involving multiple teams, business units, vendors, and senior stakeholders.
Bachelor’s degree in computer science, information systems, engineering, or a related field, or equivalent professional experience.
Preferred Education, Experience, & Skills Preferred Qualifications
Experience with cloud architecture, DevOps, CI/CD, identity and access management, data architecture, and cybersecurity.
Experience leading platform consolidation, enterprise transformation, mergers and acquisitions, or major ServiceNow modernization programs.
Master’s degree in computer science, information systems, engineering, or a related field, or equivalent professional experience.
Pay InformationFull-Time Salary Range: $122400 - $208080
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
