Pay Target: $102,439 - $120,214
Job Summary
CEVA Logistics is looking to hire an Operations Manager located in Fontana, CA. The OM is Accountable for leading, directing and managing inbound and/or outbound site operations to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines. Models and acts in accordance with our guiding principles and core values.
Primary Duties and Responsibilities
- Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
- Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending matters with the customer.
- Plan and monitor daily staffing schedules, and adjusts accordingly to ensure adequate staffing levels that support operational demands and business objectives.
- Manage revenue and expenses to budget constraints.
- Ensure directives, rules and procedures are communicated to all operations' staff.
- Ensure safety methods, practices and programs are implemented and maintained.
- Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
- Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
- Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
- Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
- Train and certify new employees on all performance standards.
- Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
- Conduct annual performance reviews for all staff within department.
- Address all employee performance problems promptly and directly in accordance with CEVA personnel polices and procedures.
- Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
- Perform other duties as needed.
Qualifications
Education and Experience
- High School Diploma or GED required.
- Bachelor's Degree in Transportation, Logistics, Supply Chain Management preferred; or an equivalent combination of work experience and completion of the LDP Program; or an equivalent combination of education and work experience.
- Minimum five years related experience.
- Minimum four years industry experience preferred.
- Minimum three years supervisory or managerial experience required.
Certifications and Licenses
- Valid state issued Driver's License.
- Forklift Driver Certification.
- Other professional certifications may be required.
Languages and Communication Skills
- Must be able to read, write, and communicate fluently in English.
- Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from management, employees and vendors.
Computer Skills
- Computer literate
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
- In-depth knowledge of all products, services and operations.
- Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
- Makes customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
- Ability to identify and understand issues, problems and opportunities; comparing data from different sources to draw conclusions.
- Allocates decision making authority and/or task responsibilities to others to maximize the organization's and individuals' effectiveness.
- Explore alternatives and positions to reach outcomes that gain all parties' support and acceptance.
- Analyze complex problems and develop alternative solutions.
- Demonstrated leadership skills in influencing departments and implementing and managing change.
- Ability to plan, organize and manage multiple projects and set priorities.
- Basic understanding and experience in project management methodologies.
- Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others' efforts.
- Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
- Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Travel Requirements
Travel is required at least 10% of the time in this position. Travel identified is approximately 100% domestic (within the United States).
Working Conditions
Work is generally performed within an office, stockroom and/or warehouse environment with standard office equipment available. Warehouse environment includes daily exposure to high noise environment, regular exposure to moving machinery and/or vehicles, exposure to dust, and working alone or closely with others. The working environment is generally favorable. Lighting and temperature are adequate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk; hear; stand; walk; sit; use hands and fingers to handle and feel; reach with hands and arms; and be able to lift up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
