Title:
Expressions of Interest - IT Service Delivery Manager
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 85 countries and operations in over 28 countries. KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results.
Trinzic is the future independent company to be created through the planned spin-off of KBR's Mission Technology Solutions business, expected in January 2027. Our people work at the frontier of what is possible, delivering solutions in challenging environments and advancing some of the world's highest-priority national security and space missions.
Backed by decades of mission success, deep expertise, and trusted partnerships, Trinzic will launch as a global organization with more than 18,000 employees supporting customers around the world. Join us at a defining moment and help shape the future of a company built to tackle complex challenges and make a meaningful impact.
Candidates who join KBR's Mission Technology Solutions business before the spin-off will transition to Trinzic when the separation is complete and will not need to reapply for employment.
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KBR in Australia
With over 65 years working on some of Australia’s largest and most complex projects, KBR has unmatched experience supporting the nation’s critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
The Opportunity:
We are seeking Expressions of Interest for a highly motivated IT Service Delivery Manager to join our growing team. This is an exciting opportunity for an experienced IT professional who thrives at the intersection of customer engagement, service excellence, operational performance, and project delivery. Working within a dynamic Defence environment, you will help shape and enhance IT service outcomes that directly contribute to mission-critical capabilities.
As the IT Service Delivery Manager, you will be responsible for establishing, managing, and continually improving service delivery outcomes across a range of Defence systems, applications, and support services. You will act as a trusted partner to Defence stakeholders, IT support agencies, and industry partners, ensuring services are delivered efficiently, effectively, and in alignment with customer expectations and service health objectives.
Reporting to the Program Manager – AM&C System Sustainment, you will have significant autonomy and influence, leading service delivery initiatives while supporting project planning, governance, forecasting, and continuous improvement activities. This role offers a unique opportunity to contribute to Defence capability while developing innovative solutions that drive growth and operational excellence across the Mission Integration Operating Unit.
Responsibilities:
- Build and maintain strong relationships with Defence customers and key stakeholders, ensuring service delivery consistently meets or exceeds expectations.
- Define, implement, and improve service delivery processes and procedures based on ITIL and industry best practices.
- Lead and support teams delivering critical IT services, fostering high performance, collaboration, and professional growth.
- Support project planning activities, including scope definition, forecasting, budgeting, scheduling, and governance.
- Identify, manage, and mitigate project and service delivery risks, issues, and dependencies.
- Collaborate with strategy, engineering, and delivery teams to determine solution implementation approaches and successful outcomes.
- Drive continuous improvement initiatives by identifying opportunities to enhance processes, performance, and service efficiency.
- Monitor Service Level Agreements (SLAs), service metrics, and System Health Indicators to ensure operational excellence.
- Act as the primary escalation point for critical incidents and service delivery issues, ensuring timely resolution and effective stakeholder communication.
- Prepare and contribute to key Commonwealth deliverables, including Support Services Management Plans, Performance Measurement Reports, and Program Execution Plans.
- Provide informed recommendations by assessing the business impact of technical, operational, and policy decisions.
As the ideal candidate you will bring:
Essential:
- Demonstrated experience in IT Service Delivery Management or a similar leadership role.
- Strong understanding of ITIL or other recognised IT Service Management frameworks.
- Proven ability to lead, motivate, and develop high-performing teams.
- Experience managing service performance, reporting, and continuous improvement initiatives.
- Strong analytical and problem-solving skills, with the ability to interpret data and implement practical solutions.
- Experience in project forecasting, financial management, governance, and reporting.
- Excellent communication and stakeholder management skills.
- Experience managing vendor relationships and contracted service providers.
- Proven ability to lead multidisciplinary teams toward shared goals.
- ITIL Foundation Certification (or higher) is highly desirable.
- Current NV1 Security Clearance with the ability to obtain and maintain NV2 Clearance if required.
Desirable:
- Bachelor's degree in Information Technology, Engineering, Business Administration, or a related discipline.
- Understanding of Defence systems, technologies, acquisition processes, and regulatory environments.
- Experience working within Defence or government programs.
- Advanced problem-solving capabilities and experience making data-driven decisions in complex operational environments.
All candidates will be required to hold and maintain an active NV1 Defence Security Clearance. Only candidates holding a NV1 Clearance or above should apply.
What we will offer you:
- A workplace culture certified as a Great Place To Work
- Flexible working
- Competitive salary (including annual reviews)
- Paid parental leave
- Income protection
- Corporate rewards
- Salary packaging/Novated leasing
- Employee stock purchase plans
- Flu shots, skin checks and discounted private health insurance
- Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
Please note. Shortlisting will take place as applications are received; therefore the advertisement may close early if a suitable candidate is identified.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
