Engagement Manager, WWPS ProServe DoD Delivery Team

Amazon • US, MD, Jessup • 1m ago

This position requires that the candidate selected be a US Citizen and currently possess and maintain an active TS/SCI security clearance.
What We Need

AWS Professional Services is looking for an Engagement Manager who can lead complex cloud projects from planning through execution. You'll own project outcomes end-to-end, align technical solutions with customer goals, build high-performing teams, and drive strategic relationships across AWS, partners, and Department of Defense customers.

What We Do

We plan, execute, and deliver large-scale AWS cloud initiatives for DoD/DoW customers. Our team bridges mission, strategy, and technical implementation to drive mission outcomes that matter. 🇺🇸

Why Join Us

Work at the forefront of cloud, AI, and defense technology on projects that solve our customers' hardest problems and push the boundaries of what's possible in secure, mission-critical environments. You'll be part of a global team of experts helping customers realize real business and mission outcomes through the AWS Cloud.

Key job responsibilities
- Own and lead large, complex engagements end-to-end, delivering business outcomes independently with limited guidance
- Redirect distressed programs to successful outcomes; deal effectively with ambiguity and the unexpected
- Apply multiple delivery frameworks (Agile, Scaled Agile, Waterfall, ITIL) to build comprehensive plans across multi-workstream engagements
- Translate customer needs into clear technical requirements and executable roadmaps using AWS frameworks (Well-Architected, Cloud Adoption Framework)
- Validate technical solutions against mission objectives; lead architectural reviews and manage technical risk
- Maximize engagement value by negotiating conditions of acceptance, amending scope, financials, and timelines as needed
- Communicate effectively across diverse audiences (product, legal, finance, operations, partners, customers) and drive stakeholder alignment
- Influence AWS service team roadmaps, ProServe offerings, and organizational metrics
- Accelerate progress by creating or optimizing cross-team processes; establish operational excellence standards and reusable mechanisms

About the team

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

It is expected to work from the AWS Office Location listed (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.