The Training and Certification Program Manager will lead the development and delivery of customer and partner learning programs for OCI Dedicated Cloud solutions, including Dedicated Region and Oracle Alloy.
In this role, you will build a cohesive onboarding journey that helps customers and partners develop the skills, demonstrate the proficiency, and achieve the operational readiness needed to adopt OCI services successfully. You will own training strategy, role-based learning paths, certification program design, and onboarding governance, with a focus on accelerating time-to-value.
You will coordinate multi-quarter initiatives across engineering, operations, security, compliance, and customer-facing teams, translating complex technical requirements into practical learning experiences and measurable outcomes.
Required Qualifications
- Experience managing technical training, certification, customer onboarding, or partner enablement programs in an enterprise technology environment.
- Demonstrated ability to translate complex technical concepts into clear, engaging learning content for varied audiences.
- Experience designing role-based learning paths, hands-on learning experiences, and assessments of practical proficiency.
- Strong program management skills, including roadmap development, dependency management, risk resolution, and stakeholder reporting.
- Working knowledge of cloud infrastructure concepts, including identity and access management, networking, security, and operations.
- Ability to collaborate with technical subject matter experts and influence cross-functional teams.
- Strong written communication, presentation, and facilitation skills.
- Experience using performance metrics and learner feedback to improve program effectiveness.
Internal Responsibilities
- Develop training content. Create and maintain documentation, presentations, videos, hands-on labs, and practical guides for technical and nontechnical audiences. Incorporate the security, privacy, compliance, and operational considerations of dedicated cloud environments.
- Design guided learning paths. Build structured learning journeys tailored to role, proficiency, and onboarding stage. Define prerequisites, learning objectives, practical exercises, and readiness criteria for tenancy setup, landing zones, service configuration, and ongoing operations.
- Lead certification program design and delivery. Partner with subject matter experts and certification stakeholders to define competency standards, assessment methods, and credential requirements. Establish processes for evaluating proficiency and keeping certifications current as services and operational requirements evolve.
- Establish onboarding methodology and governance. Define stage gates, ownership, standard artifacts, and review checkpoints. Develop onboarding plans, runbooks, and checklists that support consistent delivery and clear security and compliance readiness criteria.
External Responsibilities
- Develop training content. Create and maintain documentation, presentations, videos, hands-on labs, and practical guides for technical and nontechnical audiences. Incorporate the security, privacy, compliance, and operational considerations of dedicated cloud environments.
- Design guided learning paths. Build structured learning journeys tailored to role, proficiency, and onboarding stage. Define prerequisites, learning objectives, practical exercises, and readiness criteria for tenancy setup, landing zones, service configuration, and ongoing operations.
- Lead certification program design and delivery. Partner with subject matter experts and certification stakeholders to define competency standards, assessment methods, and credential requirements. Establish processes for evaluating proficiency and keeping certifications current as services and operational requirements evolve.
- Establish onboarding methodology and governance. Define stage gates, ownership, standard artifacts, and review checkpoints. Develop onboarding plans, runbooks, and checklists that support consistent delivery and clear security and compliance readiness criteria.
