Job description
District manager - Verizon / TEAM Wireless
Position Overview: The District Managers role can be divided into 4 distinct areas: Sales Growth, Coaching and Mentorship, Sales Operational Management, fostering a strong relationship with our Verizon partner support teams, TEAM Wireless support teams, and all 3rd party vendors that support our business and employees.
Sales Growth:
· Drive KPI results through coaching, communication with staff and support teams, and positively motivating Store Managers, Assistant Store managers and sales consultants.
· Expectation is to be in stores 5 days a week
· Track KPI and Gross Profit regularly through provided reports from both TEAM Wireless and Verizon
· Develop and Execute strategies to drive SMB and all other new strategic revenue KPI’s that become Verizon priorities and measured on our scorecard (Example: Visa CC, VZP Home, Pull Through, Get More Unlimited, Home and Business Internet, Reveal, etc.)
· Provide Sales Forecasting as needed to company leadership, Verizon, and vendors.
· Assist Store Managers, and HR by being involved in hiring new employees.
· Inspect schedules and use tools available (ex: Shiftlab) to review schedule with Store Managers to make necessary changes to proactively adjust schedule and move people to avoid store closures due to staffing (short staffed, illness, etc.) and maximize GP growth potential in each store.
· Coach how to use and inspect usage of any outbound marketing tools available to the stores to drive Growth (Example: Statflo, VZ Engage, Sales Force, RQ Campaigns, etc)
Coaching and Mentorship:
· Be active in developing your future leaders.
· Work closely with your Store Managers to provide coaching strategies that generate positive results and problem solve guest’s issues to find resolutions.
· Clearly communicate company strategies and initiatives to maximize KPI’s, profit, and commission
· Constructive feedback to employees is needed. Constructive feedback that identifies improvement needed should be done in 1-1 settings, not in a group
· Coaching and feedback to all levels of employees should always be SMART.
o Specific behaviors that need to be improved/implemented should be discussed more than just discussing the result KPI.
o Behaviors should be able to be Measured and able to be inspected so there is no question on if the behavior is being done or not.
o Behaviors should always be Action oriented (again, focus in on the behavior not just the result)
o Behavior needs to be Relevant to the desired result and important to our business
o Time specific. Clearly identify a reasonable amount of time that the behavior needs to be a habit and the results improve.
· Leadership is showing, teaching, coaching, and then holding people accountable for the behaviors that are shown/taught/coached. Leadership is not just giving your TEAM a KPI result and telling them to hit it.
· Address employee concerns in a timely manner and involve Human Resources as necessary for assistance, compliance, and consistency.
Sales Operation Management:
· Monitor store conditions (cleanliness, brand compliance, etc.) and remedy anything that needs to be addressed. Recommend and communicate with appropriate TEAM support groups for any assistance needed or maintenance/repairs.
· Proactively monitor sales integrity and correct sales techniques that are not in line with company values and Verizon Standards of Conduct, Protecting Customer Information, and/or Full Disclosure requirements.
· Address any occurrence of fraud, theft, robbery, immediately. Make Director of Security aware as soon as possible.
· Inspect Operation Audit Compliance while in store and immediately address non-compliance. Review Operation Audit reporting from the Sales Operational Support team to work with Stores that struggle with operational compliance including, but not limited to the following:
o Cash out Variances
o Missing trades or trades not shipped daily
o Inventory counts for equipment and accessories
o Repeated errors resulting in petty cash being used (misinformed promotion, device payment agreements missing, etc.)
· Inspect and follow-up that all required training (Verizon, TEAM, Vendors) is completed on time
Foster a strong relationship with our Verizon partner support teams, TEAM Wireless support teams, and all 3rdparty vendors that support our business and employees.
· Attend regular calls with TEAM leadership, Verizon partners, and Vendors as needed
· Use Verizon partners, TEAM Wireless support teams, and vendors to help you drive success in your region. These resources are available to you to use to drive success. ONE TEAM!
District Managers are expected to lead their district to year over year profitability increases. District Manager will make sure that their District’s stores offer the guest service that satisfies the needs of their guest and TEAM Wireless. They work with Store Managers to ensure promotions are accurate and stores are clean and merchandised to the brand standards. District Managers assist Store Managers with ensuring the ongoing training and support of, ASM’s, and Sales Consultants in the districts is being met.
District Manager oversee several Store locations. Company vehicle or vehicle expense are provided for work related travel. Meal expense and hotel expenses are provided while traveling (traveling will be extensive at up to 50% for this position). DMs are expected to work a minimum of 40 hours a week. DMs need to work extended hours around times of increased guest traffic such as the holiday season, new store acquisitions, store remodels, employee/guest escalated issues, etc.
Job Type: Full-time
Pay: $70,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
