Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Network Operations Center Technician (NOC)
Visionary Technologies is seeking a Network Operations Center Technician (NOC).
Monitor and support enterprise network infrastructure by identifying, triaging, and escalating network incidents while performing Tier 1 troubleshooting and maintaining accurate incident documentation. Coordinate with internal teams, technicians, carriers, and customers to help ensure timely resolution and reliable network operations.
Clearance
U.S. citizenship with an active TS/SCI with Polygraph clearance required.
Required Skills
- Monitor enterprise-grade network management systems (e.g., SolarWinds)
- Identify alarms, performance degradation, and anomalous behavior
- Validate alerts and distinguish false positives from service-impacting events
- Incident Management
- Create, update, and manage trouble tickets in systems such as ServiceNow, Jira, or Remedy
- Perform initial triage to determine severity, impact, and escalation path
- Escalate incidents in accordance with documented runbooks and SLAs
- Maintain accurate timestamps and event logs for auditability
- Technical Troubleshooting (Tier 1 Scope)
Ability to
- Perform basic Layer 1–2 diagnostics: Interface status verification, remote power cycling, loopback testing, port resets, Fiber/copper connectivity validation
- Review device logs and interface statistics
- Identify when escalation to Tier 2/Engineering is required
- Communication & Coordination
- Act as primary operational contact during incidents
- Provide timely, clear status updates to internal teams and customers
- Coordinate with field technicians, carriers, and third-party providers
- Participate in bridge calls during high-severity outages
- Maintain detailed incident notes and resolution summaries
- Update internal knowledge base and runbooks as needed
- Follow established change management and escalation procedures
- Support compliance and audit documentation requirements
Benefits
- Medical, dental, and vision insurance with 100% employer-paid premiums
- Medical coverage includes HRA / HSA / FSA options
- 100% employer-paid life insurance, AD&D, short-term and long-term disability
- 3 weeks paid PTO annually
- 401(k) with immediate vesting and company match up to 6%
- 11 paid federal holidays
Pay Range
$60,000 - $90,000
