Overview
The Senior Facilities Manager working with the ABM Performance Solutions (APS) platform for Education executes operational processes in alignment with Corporate and Educational goals ensuring that clients outcomes are achieved, client/faculty, Staff, Student, Parent experience is positive. ABM financial objectives are met, and sales opportunities are reviewed and supported. The Senior Facilities Manager is also engaged with the Education Operational Teams, Client Experience & Operations Support (CE-OS) Team and APS Platform Team (which includes sales) on client pursuits, due-diligence, contract reviews, account transitions, strategic planning, and operational excellence initiatives.
The successful individual develops and implements operational improvement strategies, functions as the subject matter expert for APS for the IG (Industry Group), is the lead point of contact and business partner for the Mid Atlantic Southeast Area, ABM’s Enterprise APS Platform Team, has primary Profit & Loss (P&L) responsibility for all APS accounts within the IG, is responsible for facilitating the achievement of all run rate and sales targets set by Corporate and/or the IG Leader and in partnership with the sales department, and is responsible for delivering high quality service that focuses on client satisfaction and profitable new business opportunities for all APS clients.
Furthermore, the Senior Facilities Manager is the designated subject matter expert for APS, Multi Service and Maintenance Service clients in the Education Mid Atlantic and Southeast and the primary evangelist in partnering with the APS Education and Enterprise Platform Team ensuring the execution of all standardized processes and procedures. The PM: APS ensures alignment with the Education leadership and Enterprise Platform team and has a “dotted-line” reporting structure into the educational regional teams with “hardline” reporting into the Education APS Leader.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management.
Essential Functions:
- Adopt and execute the processes established by the Education and the APS Platform Team within the accounts assigned to.
- Proactively identify potential risks and assign proper resources to mitigate those risks.
- Establish, implement, and communicate the strategic direction of the account and education division; establish and implement policies, practices, and standards to ensure operational success.
- Review and approve cost-control reports, cost estimates, and staffing requirements.
- Active participation in business development opportunities, including pricing, presentations, and perspective client engagements.
- Assignment of pursuit teams for new business and retention teams for existing clients.
- Collaborate with Educational Regional Teams and Corporate Support Teams, in particular ABM’s Account Teams.
- Identify, recommend, and implement processes, technologies, and systems to improve the operations and the delivery of services to the client.
- Implement and integrate productivity measures and delivery methods to achieve planned ROI and KPI’s
- Ensure that quality standards are assigned, measured, tracked, reported and met.
- Drive a culture of safety following required safety activities, inspections, and KPI’s.
- Oversee several workflows simultaneously.
- Drive decisions across multiple groups across the entire team.
- Special projects and other duties as assigned.
Minimum Requirements:
- Bachelor’s degree preferably in Engineering or Facilities related curriculum, and/or equivalent work experience.
- 12+ years of experience in supporting/overseeing hard (skilled) and soft (non-skilled) operations for owners/operators of built environments.
- Experience engaging in client relationships for top tier (US and/or multi-national) corporations or institutions.
- Familiarity and experience with enterprise software solutions related to operating the built environment such as CMMS, BAS, BMS, WOM, and IWMS
- Familiarity with emerging technologies such as IoT, VR, AI and Smart Buildings
- Extensive experience in all aspects of Supplier Relationship Management
- Understanding of client/market dynamics and requirements
- Ability to build relationships with key stakeholders to ensure high levels of satisfaction and lay the foundation for continued growth and partnership.
- Excellent verbal, written communication skills, and interpersonal skills with the ability to engage at all levels of the organization
- Must be well-informed of market trends, regulations, and best practice in maintaining and operating built environments as well as being willing to participate in panel discussions, conferences, network organizations, and focus groups
- Must understand accounts receivable processes, profit and loss (P&L) statements, and general knowledge of financial performance to achieve positive value for ABM and our stockholders
- Must be able to work with Microsoft suite of products such as PowerPoint, PBI, Excel, Outlook, Word, Teams, and OneNote
- Proven leadership and ability to collaborate in a dynamic diverse environment
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
