At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Main duties and responsibilities:
Support team members with questions around daily operations;
Manages team resources; coordinates leave, manages breaks and re-assigns responsibilities during team member absences.
Monitor the KPI's and SLA's and take necessary actions if these are not met;
Provide feedback to the Manager around the performance of team members and suggest on competencies of individual team members that need to be further developed;
Handles all queries with the best interest of both the Company and the Customer;
Managing Customer expectations and resolving complaints;
Build relationships with all areas in and outside of Operations to achieve the best result for our Customer;
Performing monthly and annual representatives' appraisals;
Responsible for interviewing and hiring customer representatives.
Requirements:
Has proven leadership track record;
Excellent communication and interpersonal skills;
Strong customer service focus; demonstrated ability to understand the customer’s business, issues and needs, proactively responding to customer requirements;
Strong leadership skills;
Excellent organizational, time-management skills;
Result orientation and an effective problem solving skills;
Flexible approach to working hours
Previous knowledge of Elavon procedures for customer servicing processes, and/or participation in LEAD programme will be an additional asset for the candidate.
What we offer:
Full-time position, employment agreement,
Work schedule: Monday - Friday between 7am-9pm,
Hybrid working model;
Excellent package including complex medical care, group insurance, Multisport card, language classes,
Highly professional, multicultural environment and high standards of work,
Professional training, opportunity to develop a career path in organizational structures, support in career planning,
Work in a dynamic team with a supportive inclusive culture and strong values,
Good atmosphere at work and comfortable working environment
Hybrid/flexible schedule:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
