Functional Area: RC Operations
Posting Locations: Charlotte
Job Overview
The Dispatchers are expected to execute the plan, route, and schedule for an assigned fleet of trucks, trailers, and drivers to ensure optimum productivity, service levels, and revenue. They must understand and meet the needs of our customers and drivers.
Duties & Responsibilities
- Provides a high level of customer service to the assigned driver board and establishes a good working relationship with each regional general manager, facility manager, planner, driver manager, and drivers
- Communicates with customer service personnel on all levels while developing positive and solid relationships to enhance growth
- Ensures optimal driver, unit utilization, and performance through effective load adjustment by monitoring active drivers and equipment via total mail (Samsara) on the assigned driver board
- Ensures drivers are contacted and report to work promptly and have accurate information to start and complete their day
- Ensures all loads are closed out in TMW, whether completed through auto-dispatch or manual and that drivers understand and utilize Samsara
- Assists drivers with day-to-day operational and personal challenges (system, customer, equipment, and environment)
- Notifies planner, and customer service of all loads that are moved back to an “available status,” answer the phone, and communicate via email in a professional manner
- Completes all trip sheets to ensure payroll is accurate every week
- Performs other duties as assigned
Knowledge, Skills, & Abilities
- Ability to work under stress while remaining professional at all times
- Ability to listen to and understand information and ideas presented either verbally or in writing
- Ability to recognize, evaluate and resolve problems
- Ability to communicate well with others
- Above-average writing skills and organizational skills
- Ability to take direction and follow through the map
- Detailed oriented
- Be proactive instead of reactive
- Capable of working independently, without constant supervision
- Cross functional collaboration
- Experience with Excel
- Knowledge of Transportation Management Systems (TMW Preferred)
Minimum Qualifications
- High school diploma or GED
- 1+ year of work experience
Preferred Qualifications
- Transportation Industry experience
- Knowledge of Transportation Management Systems (TMW Preferred)
- Experience with Excel
- Call center or customer service experience
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
