At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
What is the purpose of this Role?
The European Head of Shared Services will lead HR teams in Poland to provide operational support to employees and leaders, enable HR technology and ensure data management is accurate and efficient. The role will partner with Talent Consultants, Centres of Excellence and Support teams to deliver first class HR operational services to people leaders and employees.
The role will also serve as the HR leader for Poland in Poland acting as the point person for senior executive escalations.
The role will be instrumental in leading the people transformation efforts in and into Poland.
Which jobs(s) does this Role report to?
The role reports to the European CHRO and will partner closely with global Centres of Expertise (Reward, Recruitment and Learning) and Global Support teams (HR Advisory and HR Operations).
Which jobs(s) report to this Role?
Employee Services direct report and team with collaboration and partnership with other Polish functional teams.
1. Accountabilities for your role - what are you expected to do?
- Ensure operational support to employees is provided to the highest standard.
- Partner with global HR teams the role will lead the simplification, harmonisation and automation of HR processes in Europe.
- Ensure data management is accurate and efficient and drive continuous improvement and automation.
- Enhance service delivery to HR colleagues and employees.
- Provide support and guidance to the Head of Employee Services Poland.
- Act as "the voice" of the European region in supporting global HR and business initiatives.
- Serve in a critical country leadership position, providing advice to senior local leaders and will lead people transformation efforts in Poland.
- We anticipate that the remit of this role will expand to include offering support to employees and leaders based in the US and the role holder will be critical in enabling this.
2. Competencies for your Role - how are you expected to behave?
Leading Transformation
We are seeking an individual who thrives on leading transformation and has proven success at driving HR transformation and driving adoption of a HR shared services model.
Results driven
The role-holder will be self-motivated and instil in others a sense of urgency and shared accountability on implementing the business and HR strategy.
Collaboration
The role-holder will need to successfully seek input from others to create solutions and remove barriers partnering with HR employees within Poland, Europe, and the United States
Agility and Innovation
The role-holder will need to be able to analyse data and feedback to identify and act upon opportunities for improvement. They will need to anticipate trends and considers multiple possible scenarios to lead the team to stay ahead and prepare for the future.
3. Technical Competencies for your Role - what are you expected to know?
- Bilingual in Polish and English
- Active leadership in the implementation of a new HR operating model
- Designed and implemented major structural change within HR function
- Good working knowledge of Workday & ServiceNow
- Participated in a management/executive team representing HR
- Led a team of HR directs and functional matrix HR teams
4. Qualifications Required to perform your Role?
No specific HR qualification or degree is required; however a degree and/or MBA would be preferred.
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
Please note that the grade advertised is the maximum grade that can be offered where the employee has demonstrated all the relevant qualifications, skills and experience required for the role as detailed in the job description. On occasions where an internal applicant is the successful applicant but does not currently meet all of the qualifications, skills and experience needed to perform all of the duties in the job description at the level of the maximum grade specified, the role may be offered at a lower grade than the maximum shown to reflect their actual qualifications, skills and experience.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
