What does a successful Technical Solutions Consultant do at Fiserv?
As a successful Technical Solutions Consultant in the Issuing organization, you will ensure that Fiserv delivers on its commitments to our clients. You will serve a meaningful role in driving solutions while ensuring client satisfaction and partnership with stakeholders across the company.
What you will do:
- Gain an understanding of all aspects of Issuing technology to be able to problem solve and find solutions for our clients
- Engage with clients on how to solve for specific business needs, including consulting and solution recommendations based on software functionality
- Partner with clients on how to use technology while continuing to achieve business/compliance goals
- Partner with product managers, sales and technology to support implementation and platform changes
- Support IT counterparts with design and/or development of solutions for client specific requests
- Assist with resolution of technical client requests that require research and/or non-developer implementations
What you will need to have:
- Bachelor's degree in business, technology or a related field required
- Knowledge of Optis and related systems
- 10+ years of experience in the Payments Industry
- 10+ years of experience with business architecture and/or translating business requirements into, (high level) solutions
- Experience vetting technical requirements with clients
- Strong experience in relationship building, with both Internal and External business partners
What would be great to have:
- Technical or solutions consulting experience
- Experience with Waterfall and Agile methodologies
- Background and experience generating revenue growth for clients by finding opportunities to utilize product or service functions
- Experience with championing and providing consulting recommendations to support system enhancements/modernization
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