JOB DESCRIPTION
Be a part of Asset and Wealth Management as a Client Training Associate now!
As a Client Training Associate, you will be responsible for the design, development, delivery and support of new hire, skill enhancement, and initiative-specific training programs. This position partners closely with training partners and subject matter experts throughout the firm to create high quality, customized training solutions. The ideal candidate will have demonstrated experience in delivering quality programs for large scale initiatives and client facing experience with the ability to engage with key stakeholders to determine training needs, delivery strategy and overall approach.
Job Responsibilities:
- Design, facilitate, and maintain new hire, skill enhancement, and initiative-specific training programs.
- Partner with business partners to solicit feedback and obtain appropriate levels of approval for training materials and program content.
- Conduct needs analysis with staff and management to identify areas for additional training opportunities.
- Develop and deliver content to improve quality scores, productivity, and turn times with individual staff and departments.
- Manage the production of learning objects in various formats, including print, graphics, audio, video, and animation technologies, to support online coursework and programs.
- Develop and lead a comprehensive employee readiness strategy to enable optimal results.
- Evaluate the effectiveness of training programs to ensure that desired outcomes have been achieved.
- Document and maintain detailed procedure and job aid resources to assist end users in day-to-day functions.
- Participate on project teams whose outcomes have a significant impact on business results.
- Translate Subject Matter Expert knowledge into effective learning solutions and assist managers in the development and coaching of staff.
- Utilize internal Learning Management System to track all learning events, program completions, and assessment scores for auditing purposes.
Required Qualifications, Capabilities and Skills:
- Candidate should have formal training or education experience
- Relevant degree or equivalent experience
- Excellent facilitation, communication, planning, organization, time management and presentation skills
- Strong instructional design and analytical skills
- Ability to work flexibly and independently to manage multiple priorities and responsibilities
- Technically savvy—ability to research and quickly learn new technologies in support of business objectives
- Advanced Microsoft Office skills – Word, Excel and PowerPoint
- Ability to effectively interact at all levels of the organization
- Exceptional problem-solving and decision making skills
- Flexibility required to collaborate with global partners
- Experience in Financial Services or Asset Management preferred
- Proven ability to use Articulate Storyline, Captivate and the Adobe Creative Cloud Suite preferred
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
