What does a successful Client Service Advisor do at Fiserv?
As a Client Service Advisor (CSA), you'll be the primary liaison between Fiserv and its valued clients, including Independent Sales Organizations (ISOs) and bank partners. Acting as a trusted advisor, product consultant, and industry expert, your role will be pivotal in delivering exceptional service and nurturing strong, enduring client relationships.
Your focus will be on managing clients' operational, product, and service needs while serving as the first escalation point for sensitive concerns and liability matters. By fostering strong partnerships and collaborating across departments, you’ll play a vital role in enhancing satisfaction and forging long-term client relationships.
What you will do:
- Take full accountability for all client issues, ensuring timely resolutions and meeting clients’ portfolio and product management needs.
- Be the first point of escalation for service issues, demonstrating ownership and accountability.
- Drive the resolution of client concerns by proactively addressing challenges and ensuring satisfaction. Deliver innovative, business-oriented solutions to address complex client needs.
- Partner closely with Client Business Executives (CBEs) to support overall client relationships.
- Work with shared-services teams across the organization to deliver high-quality support.
- Serve as a champion for client needs, promoting a client-focused culture and ensuring their voices are heard.
- Research and resolve complex client inquiries promptly, acting as a liaison between internal teams and clients.
- Communicate effectively with internal and external stakeholders.
What you will need to have:
- High school diploma or equivalent.
- 3+ years of customer service experience.
- Proven track record of cultivating and maintaining relationships.
- Experience working independently with minimal supervision.
- Effective written and verbal communication skills.
What would be great to have:
- Bachelor’s degree.
- 2+ years of industry experience.
- Familiarity with Fiserv’s products, platforms, and operational areas.
- Adaptability in dynamic environments with shifting priorities.
- Demonstrated ability to resolve issues with urgency and drive them to closure.
Important info about this role:
- We’re better together. This role is fully on-site.
- To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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