What does a Great Client Service Advisor do?
As a Client Service Advisor you will work directly with our internal clients, external clients and support channels to partner and enable sales of our products and services to merchants and/or financial institutions. You will take ownership, over growing the revenue, taking a strategic approach to maintaining, growing and developing our partnerships while creating new relationships
What you will do:
- Design and implement innovative and process improvements to resolve the root cause of recurring partner/client issues.
- Lead constant improvement efforts for issue tracking and reporting.
- Research and resolve client issues
- Coordinate running new services, products, and challenges between the partner and production support.
- Work with accounts with multi product platforms/environments.
- Work on complex tasks, issues and environments.
What you will need to have:
- 3- 4 years of experience as an Account/Client Executive or National Client Service Representative with large financial institutions, point of sale system integrators, value added resellers.
- Ability to drive issues to resolution under moderate supervision
- Strong verbal, written and interpersonal communication skills
- Excellent time and task management ability
- High School Diploma or equivalent
What would be great to have:
- 2-3 years of Fintech experience
- Experience with Electronic payment systems, POS payment hardware, and IT systems
- Technology savvy, Microsoft Word, Strong Excel/spreadsheet experience
- Bachelors Degree
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