Job Summary:
We are seeking a highly skilled and motivated OPS Application Engineer to join our IT Application Operations team. In this role, you will be responsible for ensuring the reliability, availability, and performance of critical business applications. You will work closely with development, infrastructure, and support teams to build scalable systems, automate operational tasks, and respond to incidents with a focus on continuous improvement.
Key Responsibilities:
- Premier Core Application and Operations Support
- Unisys and iSeries/ AS400 environment expertise
- Monitoring & Observability: Develop and maintain monitoring, alerting, and telemetry systems to ensure proactive incident detection and resolution.
- Incident Management: Lead and participate in incident response, root cause analysis, and post-mortem reviews.
- Automation & Tooling: Automate repetitive tasks and processes using scripting and configuration management tools.
- Capacity Planning: Analyze system performance and usage trends to forecast and plan for future growth.
- Collaboration: Partner with development and infrastructure teams to ensure applications are designed with reliability and operability in mind.
- Change Management: Support safe and efficient deployment of application changes through CI/CD pipelines and change control processes.
- Documentation: Maintain clear and comprehensive documentation of systems, processes, and procedures.
Qualifications:
- 3+ Premier Core DevOps, or IT Operations roles.
- Strong experience with monitoring tools (e.g., Dynatrace, Splunk, ExtraHop, Prometheus, Grafana, Datadog).
- Proficiency in scripting languages (e.g., Ansible, Bash, PowerShell).
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and container orchestration (e.g., Kubernetes).
- Familiarity with ITIL practices and enterprise change management processes.
- Strong problem-solving skills and a passion for automation and continuous improvement.
How you’ll work:
- Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech; this role is on-site Monday through Friday in our Lincoln, Nebraska office.
Sponsorship: To be considered, you must be legally authorized to work in the U.S. without the need for visa sponsorship now or in the future.
Benefits at Fiserv:
- Fuel Your Life program to support physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points used for rewards
- Eight Employee Resource Groups to foster a collaborative culture
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Medical, dental, vision, life, and disability insurance options available day one
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
Why Join Us?
- Work on mission-critical systems that support enterprise operations.
- Collaborate with a talented and supportive team.
- Opportunity to drive innovation and operational excellence.
- Competitive compensation and benefits package.
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