Your Impact at Lowe's
As a Pro Sales Specialist, you will be a business partner focused on helping the Pro customers who walk through our doors or call the Pro desk. Every single day, Pros are building, maintaining, repairing and operating across multiple properties and job sites with requirements to get the materials and supplies needed to run their business.
Your sales expertise will help Pro customers find the products and services to complete their projects and take their businesses to the next level. If you enjoy building relationships and solving problems in a fast-paced environment, this may be the perfect role for you.
Your Day at Lowe's
Pro Sales Specialists at Lowe's are very active, seeking out Pro customers across the store, and answering customer calls or texts via Pro SMARTphones. As a Pro Sales Specialist, you'll spend most of your time seeking out Pro customers, learning about current and future project needs, and building solutions to help them solve their business challenges.
For Pro customers, the right partner can make all the difference in getting a job done right. Your resourcefulness, clear communication, and timely follow-up will help ensure Pro customers' needs are met everyday.
Key Responsibilities
- Understand the Pro business and customer needs to provide the right solutions and assist in locating, selecting, quoting, and ordering merchandise.
- Actively engage Pro customers in the store, or by phone with a Pro SMARTphone, to learn about current and future needs you can serve to help their business.
- Use the expanded Pro Fulfillment Network, including Lowe’s Pro Supply, and approved Special Order Vendors, to order products for Pro customers when not available in the store.
- Actively manage all orders and quotes in myredvest and communicate inventory and fulfillment updates to customers to close sales.
- Utilize selling and quoting tools to build customer relationships and streamline their processes, including timely customer follow-up and consistent communication.
- Offer and assist Pro customers with signing up for MyLowe’s Pro rewards and Pro Credit solutions.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
- Cross-functionally train in other areas of the store to help deliver the best customer service as well as learn what Pros are buying across the store.
- Complete other duties as assigned
Minimum Qualifications
- Hold a high school diploma or equivalent.
- 1-2 years Sales experience with ability to identify and sell products based on customer needs
- 1-2 years Experience providing customer service with an understanding of identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
- Be able to sit, bend, stand, move around the store, and lift items of up to 25lbs. unassisted.
- Be available to work a variety of shifts, including nights and weekends.
- Be able to use common retail technology, such as smart phones and tablets.
- Obtain sales-related licensure or registration if required by law in your state
Preferred Qualifications
- 1-2 years of experience in sales or customer service in a sales environment with required sales goals or metrics
- 1-2 years experience entering and submitting customer sales orders, including special sales orders
- Professional certification related to the department being considered
- Bi-lingual skills
Lowe's commitment to growth and teamwork extends to the community as well. To better equip our stores and serve our communities, we strongly encourage bilingual, military, and veteran talent to apply and join our team.
Travel Requirements This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
Working Conditions Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment. Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
