What does a successful Digital Banking Account Executive do?
As a Digital Banking Account Executive at Fiserv, you will play a pivotal role in managing digital channels and electronic payments relationships with clients across North America. You will act as an advocate and ambassador for financial institutions using Fiserv’s best-of-breed solutions to better serve their consumers. You will be committed to exceeding performance results for both the clients and Fiserv, contributing to a high-performing team and showcasing reference ability, retention through renewals, and growth in product adoption and usage.
What you will do:
- Manage a regular meeting cadence with each client in your territory, both onsite and remotely.
- Educate clients on Fiserv happenings and our impact on their organization.
- Advocate and lead cooperation/collaboration with other Fiserv business units to realize revenue growth, client value and satisfaction.
- Facilitate client operational escalations to resolution and monitor escalated support tickets, client enhancement requests, and major Professional Services projects.
- Coordinate team education on Digital Channels and Electronic Payments products as needed.
- Develop and manage Client Action Plans for key clients, cultivate and maintain Client References, and serve as the point of contact for engaging on client satisfaction issues.
- Support client visits and conferences and ensure billing accuracy.
What you will need to have:
- 5+ years of experience in client relationship management, service delivery, and/or sales to C-Level executives.
- Experience in electronic banking, mobile banking, and/or payments.
- Bachelor’s degree in business or other applicable discipline, and/or equivalent military experience.
Important information about this role:
- Travel will be required up to 50% of the time.
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas, including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
Perks at Work:
- We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
- Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
- Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
- Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
- Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
- Advance your career with training, development, certification, and internal mobility opportunities.
- Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.
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