Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
The Senior Operations Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff development, operational efficiency, and strong client relationships. This role serves as the primary liaison between ABM and client partners, delivering high-quality services in alignment with contract requirements while promoting a culture of safety, accountability, and continuous improvement.
Key Responsibilities
- Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
- Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
- Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
- Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
- Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
- Promote additional services and identify growth opportunities to increase billable work.
- Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
- Ensure compliance with all ABM processes, safety standards, and quality programs.
- Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
- Coordinate special projects and support implementation of new processes and technologies.
- Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
- Identify cost-saving initiatives and support vendor/contractor management.
- Develop and deliver employee training programs focused on safety, operations, and customer service.
- Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
- Administer disciplinary actions in accordance with company guidelines.
Qualifications & Skills
Required
- 4–5 years of experience in facility, operations, or project management with at least 1–2 years of supervisory experience.
- Able to travel in the DFW market, Oklahoma, Kansas, and Arkansas
- Strong customer service, leadership, and interpersonal skills.
- Solid business acumen including budget oversight and cost control.
- Proficiency in Microsoft Office Suite and other job-related technologies.
- Strong verbal and written communication skills.
- Ability to manage multiple projects and respond to urgent client needs, including occasional evening/weekend hours.
Preferred
- Bilingual (Spanish/English) a plus.
- Bachelor’s degree or equivalent experience.
- Experience working in union environments.
- Familiarity with different systems required.
