About The Role
The General Manager leads all aspects of operations at the Embassy Suites by Hilton Fort Lauderdale 17th Street, driving guest satisfaction, financial performance, and team engagement. This role oversees daily hotel operations, sales and marketing strategy, and talent development while upholding Hilton brand standards. The ideal leader is hands-on, people-focused, and skilled at delivering consistent results in a high-energy, full-service environment.
About This Property
Discover comfortable, suite-style accommodations at Embassy Suites by Hilton Fort Lauderdale 17th Street, just minutes from Fort Lauderdale Airport, Port Everglades and the beach. Spacious two-room suites feature separate living areas and thoughtful amenities, while your stay includes a free made-to-order breakfast and complimentary evening reception. Enjoy an outdoor pool, fitness center, on-site dining and easy access to local shops and restaurants. Whether you’re traveling for business or cruising from Port Everglades, this centrally located hotel puts you close to it all without sacrificing comfort and convenience.
To learn more about the property, click here.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Ensure guest and team member satisfaction
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
- Minimum of 7 years of Executive Committee leadership experience at a full-service hotel with minimum $10M+ in annual revenue
- Solid commercial acumen with expertise in financial oversight and revenue optimization
- Ability to build, manage, and maintain strong ownership relationships, with a focus on transparency, collaboration, and results
- Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
Preferred Qualifications:
- Hilton brand experience
- Local market experience
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Embassy Suites Fort Lauderdale
Schedule
Full-time
Brand
Embassy Suites by Hilton
Job
General Manager/Hotel Manager
