Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Learning solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and long-term customer impact.
As a CSM, you will be tasked with:
- Serving as a customer champion and trusted advisor
- Helping customers realize value from their learning investment
- Partnering on customer retention and expansion through value realization
The CSM partners with multiple stakeholders within assigned customers to ensure effective onboarding, engagement, and ongoing adoption of LinkedIn Learning products and solutions.
Responsibilities Include
Drive Customer Success & Retention
Partner with sales counterparts to drive adoption, mitigate churn risk, and deliver measurable outcomes through success plans, ongoing engagement, and regular business reviews.
Act as a Strategic Advisor
Build trusted relationships with customer stakeholders across HR, L&D, and the business. Align learning initiatives to organizational priorities and guide customers toward long-term capability development and workforce upskilling goals.
Deliver Insights & Best Practices
Leverage usage data, benchmarks, and best practices to provide actionable recommendations. Map LinkedIn Learning solutions to customer learning strategies and operating models to drive meaningful adoption.
Champion AI-Powered Learning Enablement
Guide customers in leveraging AI-driven capabilities to personalize learning, support skills development, and improve learner engagement and outcomes.
Monitor & Optimize Engagement
Analyze engagement and adoption trends, identify areas of low utilization, and proactively implement strategies to increase impact and customer value.
Collaborate Cross-Functionally
Partner closely with internal teams (e.g., Account Directors, Global Services, Product) to deliver a cohesive customer experience and provide feedback that helps inform product improvements.
Drive Measurable Outcomes
Focus on customer-defined success metrics such as learner engagement, skills development, and alignment between learning initiatives and business priorities.
Travel: Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory.
Qualifications
Basic Qualifications
- 5+ years of experience in one or more of the following areas: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Fluency in Swedish
Preferred Qualifications
- Experience working with learning technologies such as LMS, LXP, or other digital learning platforms, ideally in a customer-facing or advisory role
- Experience partnering with customers on learning strategy, capability building, or workforce upskilling initiatives, translating business objectives into learning priorities
- Familiarity with skills-based approaches, such as skill mapping, talent architecture, or capability frameworks, and how these are applied in enterprise learning environments
- Strong interpersonal skills, with the ability to build trusted relationships and navigate complex stakeholder landscapes across HR, L&D, and business leadership
- Strong organizational, project management, and prioritization skills, with the ability to manage multiple customer initiatives in parallel
- Experience analyzing data, usage trends, and customer insights to identify adoption opportunities and drive measurable customer value
- Influential verbal and written communication skills, including comfort presenting to both small groups and senior stakeholder audiences
- Solid understanding of Software-as-a-Service (SaaS) models and value-based customer engagement
- Bachelor’s degree or equivalent practical experience
Suggested Skills
- Communication
- Stakeholder Management
- Data Driven
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
