"Rate is one of the nation’s top retail mortgage lenders, delivering a seamless, tech-driven experience that helps customers reach their homeownership and financial goals. Founded in 2000 and based in Chicago, Rate is licensed in all 50 states and D.C. and has helped over 2 million homeowners with a wide range of loan products, competitive rates and personalized service. With 5,000+ employees across 300+ offices and 12+ subsidiaries, Rate’s Loan Officers rank among the best in the country. From purchases and refinances to tapping into equity, Rate makes financing faster, simpler and less stressful. Our technology — including Same Day Mortgage, the Rate App, FlashClose℠, MyAccount and the Language Access Program — has earned recognition from HousingWire, Scotsman Guide, NerdWallet, the Chicago Tribune and Crain’s Chicago Business. Learn more at rate.com."
Job Title
Exception Desk Coordinator (Entry-Level Secondary Analyst)
Compensation - $45-$50k Annually
Summary:
The Exception Desk Coordinator works closely with Sales, Sales Management, and Secondary Marketing to review, analyze, and decision pricing requests that fall below contractual pricing targets. This role supports accurate pricing execution, helps resolve discrepancies, and contributes to an efficient, customer-focused exception process.
Key Responsibilities:
Review and analyze pricing requests that are outside standard or contractual pricing targets.
Investigate loan files to identify, document, and resolve pricing discrepancies and inaccuracies.
Approve pricing exceptions within established guidelines and tolerance levels.
Partner with Secondary management to communicate discrepancies, trends, and process issues in a proactive and logical manner.
Manage Exception Request mailboxes and call queues, ensuring timely and professional responses to internal stakeholders.
Provide excellent customer service to Sales, Sales Management, and other internal partners.
Escalate issues and recommend process improvements where appropriate.
Qualifications:
Bachelor’s degree in business, finance, economics, or related field preferred (or equivalent work experience).
Strong math and analytical skills with high attention to detail.
Ability to work accurately in a fast-paced, deadline-driven environment.
Strong written and verbal communication skills.
Above-average computer skills; ability to learn new systems quickly.
Mortgage industry experience is not required but is beneficial.
Preferred Skills
Experience with Optimal Blue and Encompass.
Proficiency with Microsoft Office, particularly Excel.
Exposure to or experience with Tableau or similar reporting/BI tools.
Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.
The company offers a comprehensive benefits program to eligible employees, including eligibility to participate in a company-sponsored 401(k); vacation benefits; eligibility for medical, dental, vision, and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; critical care insurance; personal accidental insurance; commuter benefits; pet insurance; certain time off and leave of absence benefits; well-being benefits (e.g., employee assistance program); and other supplemental benefits (e.g. legal planning assistance; identity theft protection; pet insurance; wellness resources).
Applications are being accepted on an ongoing basis.
