At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
The position is part of the European Strategic Partner Solutions team who will assist with new opportunities from a client facing and specialist technical standpoint ensuring successful solution designs and customer satisfaction. The Technical Partner Lead role will be responsible for working with Elavon’ s Partners and supporting integration of Partner Gateways and development of ongoing changes to same. Management of Compliance items arising with management of all relevant issues both internally and externally.
The Specifications consultant will collaboratively work with the SCS Consulting Team, Partner Team, Product Certification team and broader Business Development and Relationship management team members.
The primary focus of this role is to provide accuracy & complete technical development and certification support for our Partners by analysing protocol requirements and scheme mandated changes, and work with internal project teams to deliver support to our Partners and the wider business. Together with insight to our customers and colleagues, as part of the technical partner and integration management team we build relationships and development engagement with our Partners. This role will lead to broader high profile customer & strategic engagements as a future career path.
Duties and Responsibilities include:
- Manage day‑to‑day technical partner relationships within the Partner Programme framework
- Act as a primary technical contact for partners, customers, sales, and internal stakeholders
- Support solution design and pre‑sales activities, including customer meetings and technical walkthroughs
- Deliver technical presentations and product demonstrations to both technical and non‑technical audiences
- Manage and prioritise partner certifications and integration requests
- Document solution designs and customer requirements for implementation and delivery teams
- Produce high‑quality internal and customer‑facing technical documentation
- Provide technical input to RFIs and RFPs
- Capture partner and customer feedback and communicate enhancement requests internally
Knowledge, Skills & Qualifications:
- Experience in an integration, technical consulting, solutions engineering, or similar role
- Experience supporting customers and/or partners in payments, fintech, SaaS, or a technical services environment
- Strong stakeholder management skills, with the ability to balance commercial and technical priorities
- Confidence communicating complex technical concepts in a clear, business‑friendly way
- Strong organisational and documentation skills, with attention to quality and detail
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
Accessibility
We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.
Total Rewards
U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.
We offer a market-competitive compensation package that includes:
Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.
We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.
We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.
Closing Date
Posting may be closed earlier due to high volume of applicants.
We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.
