The Opportunity
-
Lead the charge on NAUK Cases primary content delivery engine, driving end‑to‑end operations that ensure accuracy, completeness, timeliness, and consistency across judgments and other primary law materials. You will shape and execute an operations strategy that strengthens content integrity, accelerates delivery cycles, and improves quality through data-driven process management and responsible use of AI. Your remit includes oversight of caselaw processing, enrichment, validation, and publication workflows—ensuring the content on LexisNexis platforms is authoritative, current, and trusted. The role reports to the Global Head of Cases Editorial Operations.
Core Responsibilities
-
Manage and adhere to SLAs set by the business, with primary accountability for timeliness and quality across for multi-regional teams that support US, Canadian and UK case law content workflows.
-
Anticipate peaks and troughs within cases and primary law publishing by cross-training and managing editors across the multiple regions to pick up work across other jurisdictions.
-
Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. Lead and advance change management within the NAUK Cases organization.
-
Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations.
-
Review, revise, and develop additional meaningful metrics to improve reporting and reduce churn.
-
Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models.
Key Success Metrics You’ll Drive
-
Content Timeliness, Individual Editor Production (time per case), Cost-Per-Document, Quality, NPS, AI Adoption and Productivity, and Employee Engagement
Qualifications & Experience
-
8+ years in content, publishing, or information-services operations—ideally with legal, regulatory, or professional content.
-
Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions.
-
Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations. Hands-on familiarity with Gen AI/agentic AI in content workflows a big plus.
-
Excellent presentation skills and advanced understanding and capabilities with PowerPoint.
Primary Location Base Pay Range: Home based-Colorado $118,300 - $219,800. U.S. National Base Pay Range: $118,300 - $219,800. Geographic differentials may apply in some locations to better reflect local market rates. Base Pay Range for CO is $118,300 - $219,800. Base Pay Range for IL is $124,200 - $230,800. Base Pay Range for Chicago, IL is $130,200 - $241,800. Base Pay Range for MD is $124,200 - $230,800. Base Pay Range for NY is $130,200 - $241,800. Base Pay Range for New York City is $142,000 - $263,800. Base Pay Range for Rochester, NY is $118,300 - $219,800. Base Pay Range for OH is $112,400 - $208,800. Base Pay Range for NJ is $149,765- $239,235.
This job is eligible for an annual incentive bonus. Application deadline is 03/27/2026.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click
here
to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our
Applicant Request Support Form
or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams
here
.
Please read our
Candidate Privacy Policy
.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
