At Ally, we're relentless about doing the right thing and delivering results that matter. In this newly created role as Director of the Customer Journey & Operational Insights team within Operational Excellence in Customer Care and Operations (CCO), you will have direct responsibility for building and developing a high-performing team focused on identifying the most important customer journeys and operational problems to solve. This team sits at the front end of the Operational Excellence model, ensuring the organization has clear opportunities to improve customer experience, reduce operational risk, and will drive business outcomes.
This role is ideal for a strategic leader who can combine customer-centric thinking, analytical rigor, and operational knowledge while partnering with LOBs to maintain a strong, continuously refreshed pipeline of improvement work.
