About this Position The Customer Service Experience: Reinvoicing and Credit Notes team will be responsible for ensuring the accuracy and efficiency of the billing cycle, serving as the primary point of contact for resolving financial discrepancies with customers. Key responsibilities include promptly following up on requests for re-billing and managing credit notes, ensuring that customer portals remain up-to-date and error-free.
What you´ll do
- Keep the websites updated with the relevant information.
- Follow up with the customer regarding their invoices, errors, comments, etc.
- Serve as the point of contact between different departments to provide support and necessary guidance, whether they are internal or external departments.
