Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
- Troubleshooting and Issue Resolution: Diagnose network problems, provide technical support, manage incidents, coordinate root cause analysis, restore service, and solve Tier 2 issues.
- Network Monitoring and Maintenance: Monitor network performance, perform routine maintenance, optimize operations, and proactively maintain system configurations using alarm and KPI monitoring.
- Configuration and Deployment: Configure network devices, deploy network solutions, manage configurations, and implement vendor/IT fixes or design changes.
- Collaboration and Coordination: Work with teams, coordinate with vendors, support projects, collaborate with business partners in DevOps, and interact with customers.
- Documentation and Reporting: Maintain documentation, create technical and process documentation, review and interpret technical and vendor specifications, and generate reports.
