Note: This position is open exclusively to candidates currently enrolled in the Hiring Our Heroes Fellows Program. Applications from individuals not participating in the program will not be considered.
Candidates should have experience providing continuous, SLA-driven technical support across network, voice, data, transport, and application services. They must demonstrate strong communication, collaboration, customer service, problem-solving, and teamwork skills, with the ability to work effectively in a team-based environment.
Required qualifications include experience managing external vendors and coordinating with third-party service providers to support issue resolution.
Preferred qualifications also include experience in troubleshooting, incident resolution, escalation, along with 2–5 years of relevant network support experience.
