A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job Description
Responsibilities:
- Provides high quality customer service by responding to telephone and email inquiries, requests and problems,
- Resolving or referring billing disputes,
- Correcting payment errors,
- Using through knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures,
- Entering and modifying customer data in IT systems,
- Revising fee and finance charges as appropriate,
- Maintaining positive relationships with clients.
Requirements:
- High school diploma or equivalent,
- Experience in Customer Service area,
- Polish and English (C1 level),
- Good knowledge of concepts, practices, policies and procedures of banking products and services,
- Availability to work in shift work (Monday - Friday - 8.a.m - 7 p.m - 8 hours shift),
- Ability to work in hybrid model;
- Effective telephone and interpersonal skills,
- Ability to handle difficult customer calls,
- Proficient computer navigation skills using a variety of software packages including Microsoft,
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service.
Your benefits package:
- Complex medical care (dentist, home visits and travel insurance included),
- Life insurance,
- Multi sport card or co-financed holidays,
- Online language classes financed by Elavon (English, German, Spanish, Norwegian and Polish for foreigners),
- One day extra leave (Elavon day),
- Pension plan (optional).
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn howthe way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
This is an Elavon posting. Elavon is a part of the U.S. Bank family.
