At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Your responsibilities:
Providing high quality customer service by responding to telephone and email inquiries, requests and problems;
Answering calls in foreign languages on a variety of products and services;
Analyzing and resolving queries on first contact or forwarding details to appropriate support area for resolution;
Using thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures;
Entering and modifying customer data in IT systems;
Maintaining positive relationships with clients.
Our requirements:
Fluency in German and English/Polish;
Willingness to work in hybrid model;
Readiness to work full time from Monday to Friday from 8 a.m. to 7 p.m.;
Excellent communication and interpersonal skills;
Analytical skills;
Good PC skills;
Customer Service experience is a plus.
What we offer:
Complex medical care (dentist, home visits and travel insurance included),
Life insurance,
Multi sport card or co-financed holidays,
Online language classes financed by Elavon (English, German, Spanish, Norwegian and Polish for foreigners),
One day extra leave (Elavon day),
Pension plan (optional).
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
