At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Answers and resolves operational problems experienced by the customer utilizing the Consultative Account Management approach with every client interaction.
Focuses on being a strategic resource by assisting with delinquency management, client systems and program implementations; promotes standards with clients and processes by exiting paper reports or other non-efficient program management techniques and facilitating the adoption of electronic and web-based solutions.
Lifts quality through identifying and reporting issues and maintaining an accurate accounting of assigned portfolio specifics.
Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates.
Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery.
Extremely high client facing position where duties involving customer contact performed primarily through telephone or email communication methods.
Requirements:
Two to three years of customer service experience
Strong verbal and written English
Excellent interpersonal communication skills
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
We offer:
Full-time position, employment agreement
Excellent package including complex medical care, group insurance, Multisport card, language classes.
Highly professional, multicultural environment and high standards of work.
Professional training, opportunity to develop a career path in organizational structures, support in career planning.
Work in a dynamic team with a supportive inclusive culture and strong values.
Interaction with Clients and Colleagues across organization.
Good atmosphere at work and comfortable working environment.
Flexible hybrid/remote working model following successful onboarding period
Hybrid/flexible schedule:
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
