Solaris Laser is part of Markem-Imaje, a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
As a Service Manager, you will oversee and coordinate the repair operations within our organization. Your primary responsibility will be to ensure that all repairs are completed efficiently, safely, and in accordance with company standards and regulations.
What you will do:
- Team Leadership: Lead, mentor, and motivate a team of repair technicians to achieve departmental goals and objectives. Provide ongoing training and development opportunities to enhance skills and knowledge
- Repair Operations Management: Oversee all aspects of repair operations, including diagnosing issues, conducting repairs, and ensuring quality control. Develop and implement efficient repair processes to maximize productivity and minimize downtime
- Inventory Management: Manage inventory levels of repair parts and supplies to ensure adequate stock levels. Coordinate with procurement and logistics teams to replenish inventory as needed and minimize stockouts
- Quality Assurance: Implement and maintain quality assurance standards to ensure that all repairs meet or exceed company standards and customer expectations. Conduct regular inspections and audits to identify areas for improvement
- Safety Compliance: Ensure compliance with all safety regulations and protocols to maintain a safe working environment for repair technicians. Develop and enforce safety policies and procedures, and provide training as needed to promote a culture of safety awareness
- Customer Relations: Collaborate with customer service and sales teams to address customer inquiries, concerns, and complaints related to repairs. Maintain open lines of communication with customers to ensure satisfaction and loyalty
- Performance Monitoring: Monitor key performance indicators (KPIs) to track repair efficiency, quality, and customer satisfaction. Analyze data and identify trends to make data-driven decisions for process improvement
- Budget Management: Develop and manage departmental budgets, including forecasting repair costs, labor expenses, and equipment investments. Identify opportunities for cost savings and efficiency improvements
- Continuous Improvement: Continuously evaluate and improve repair processes, systems, and procedures to optimize efficiency and effectiveness. Stay abreast of industry trends and best practices to drive innovation and competitiveness
What you need to have:
- Bachelor's degree in mechanical engineering, electrical engineering, or a related field (preferred)
- Proven experience in repair operations management, preferably in a manufacturing or industrial setting
- Strong leadership and team management skills, with the ability to inspire and motivate a diverse team
- Excellent problem-solving skills and mechanical aptitude, with the ability to diagnose and troubleshoot complex issues
- Knowledge of safety regulations and protocols, with a commitment to promoting a culture of safety
- Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines
- Effective communication skills, with the ability to interact professionally with internal teams, customers, and suppliers
- Proficiency in Microsoft Office Suite and repair management software
- Willingness to work flexible hours and travel as needed
What we offer:
- A great job, highly professional environment and friendly work culture
- Growth Opportunities within international organization
- Private Health Care (Medicover)
- Multisport
- Performance based yearly merit increase
- Recruitment Referral bonus
- Company Social Benefits Fund
- Opportunity to join a group life insurance plan
- Smart casual dress code
You’ll only be the right candidate if you are aligned to our values and culture:
- Collaborative entrepreneurial spirit
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you’re ready to take on the challenge of leading a dynamic repair team and driving operational excellence, we want to hear from you! Apply now to join our team as a Service Manager and make a difference in our organization. LI-Onsite #LI-WM1
Work Arrangement : Onsite
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
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This position may be located in : EMEA : Poland : Masovia : Warsaw
Sub Division: Others Support Functions Poland
Job Requisition ID: 57514
Job Function : Other
